Job Title: IT Specialist (USAID Project Jobs)
Organisation: African Network for the Care of Children Affected by HIV/AIDS (ANECCA)
Funding Source: United States Agency for International Development (USAID)
Duty Station: Karamoja, Uganda
About US:
African Network for the Care of Children Affected by HIV/AIDS (ANECCA) was awarded the USAID Local Partner Health Services-Karamoja (LPHS-Karamoja) project Cooperative Agreement No. 72061722CA00001 (October 2021 – September 2026) to implement a comprehensive TB/HIV activity in Abim, Kaabong, Karenga, Kotido and Moroto districts, Karamoja region.
Key Duties and Responsibilities:
- Design, Plan and monitor the implementation and/or extension of various ANECCA-Uganda WAN/LAN hardware and software as per ANECCA-Uganda ICT Strategy and policy guidelines
- Develop, review and validate ICT policies pertaining to hardware and network, Information security in line with ANECCA-Uganda strategic objectives
- Monitor the implementation of warranty and non-warranty repairs, and preventive maintenance (PM) of all ANECCA-Uganda IT Hardware and certify that services are delivered in line with the best IT practices and ANECCA Policy guidelines.
- Develop guidelines on network usage, administration and security mechanisms in order to certify that network performance and level of availability that conforms to ANECCA set standards and IT policy guidelines.
- Prepare annual budgets for IT in line with ANECCA Uganda’s financial guidelines.
- Design backup strategies, and Disaster recovery plans that aid business continuity in line with ANECCA Uganda’s Program Objectives and IT policy guidelines.
- Administer On-premises Active Directory and Azure AD in a hybrid cloud environment in line with IT best practices and ANECCA policy guidelines.
- Monitor the maintenance of inventory of all ICT equipment through proper documentation of problem logs and audit trails in line with ANECCA Uganda’s standards and IT policy guidelines.
- Maintain, and update the ANECCA-Uganda Web site in line with the ANECCA Uganda program objectives.
- Maintain an up-to-date fixed asset register for the LPHS-K project in line with the donor and organization asset management guidelines
- Maintain efficient and effective acceleration of different ICT software and systems not excluding DHIS2, Uganda EMR, Rx-Solution in line with the expected operational procedures.
- Respond to queries to the IT help desk in line with ANECCA Uganda program objectives.
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Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree in Computer Science, Information Technology, Mathematics or related field.
- Professional Certifications in the areas of Information Technology and Computing: CCNA, MCSA, CompTIA Network+, CompTIA A+, ITIL is an added advantage.
- A minimum of six years of professional experience in designing and implementing IT projects with a reputable non-Governmental organization: administering, build and maintenance of windows Server 2019 OS, Windows 10/11, Mac OS, Linux, TCP/IP LANS with technology users.
- Demonstrated experience with Azure cloud services including Microsoft 365, Exchange Online, SharePoint customization, Mobile device management (Intune), Power Automate, etc.
- Experience with applying Hyper-V virtualization technology, IT Help Desk support, Solid understanding of the business of IT service delivery, Microsoft Office Suite.
- Familiar with web content management systems, particularly WordPress and Relational Database management systems, including MS SQL server and PostgreSQL.
- Knowledge of information security practices and international standards.
- Proven ability to manage multiple projects simultaneously while paying strict attention to detail.
- Advanced problem-solving skills and the ability to correctly determine proper course of action needed for safe and efficient resolution to any technology issue
- Demonstrated ability to perform assigned work independently, prioritize user requests and escalate appropriately maintain confidentiality for all project and staff proprietary matters
- Excellent written and verbal communication skills to a variety of audiences (management, peers, users), interpersonal skills. Ability to work in a collaborative environment
- Relevant experience with USAID-funded programs and knowledge of USAID rules, and regulations strongly desired
How to Apply:
If you believe you have the above credentials, send your application, Curriculum Vitae and academic credentials to [email protected] and copy [email protected]
Deadline: 23rd June 2023
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