Fresher IT Support Technician Job Vacancies – Pesapal

  Information Technology (IT) and Data Jobs in Uganda

 

Job Title:   IT Support Technician (Fresher Jobs)   

Organisation: Pesapal

Duty Station:  Kampala, Uganda

 

About US:

Pesapal provides a simple, safe and secure platform for individuals and businesses to make and accept payments in Africa. Pesapal payments work on a computer as well as directly from a handset. We partner with banks, mobile network operators and credit card companies to give consumers as many payment options as possible.

 

Job Summary:  The IT Support Technician will be primarily responsible for providing technical support by installing, testing, and upgrading computer hardware and software. This includes answering phone calls and live chats to work with employees to fix any technical difficulties they may be having online.

 

Key Duties and Responsibilities:

Troubleshooting Technical Problems

  • Monitor activity i.e., Network, System and/or Applications and resource usage and taking corrective action where necessary to resolve problems including optimizing performance, capacity planning and management.
  • Ensure entry, update, and follow up on IT support requests/management systems.
  • Provide basic support/training in accessing the network and use of various software applications.
  • Ensure all IT tickets and tasks are completed within the recommended SLA.
  • Engage with end users and answering their questions to understand their situation.
  • Ensure Antivirus and relevant applications are installed and up to date on all company computers.

System and Maintenance

  • Monitor, assess, fix, and upgrade system and application issues so that the system functions uninterruptedly.
  • Logging information about IT issues correspondences into the company’s system to keep a record of actions.
  • Conduct IT asset audits as required.
  • Work closely with programmers to explain errors and/or recommend modifications in programs.
  • User account/Identity management on Azure AD.

On-boarding and Off-boarding of Users

  • Install, test and configure new workstation, peripheral equipment, and software.
  • Support for hardware or software installation, configuration, and troubleshooting for all technology users.
  • Conduct technology training both for new users and continuous for all users.
  • Maintain inventory of all equipment, software, and software licenses.


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Qualifications, Skills and Experience:

  • The applicant must hold a BSc (Computer Science, IT) or Bachelor of IT, certification in either or any combination of database systems, networking, hardware, or programming.
  • Microsoft Certified IT Professional/CCNA/ITIL Certifications are a plus.
  • A minimum of two years of experience as an IT Support or similar position.
  • Experience with Backups, Azure Active Directory, Exchange, and Windows server environments.
  • Expert knowledge of computer networks, hardware and software. Thorough knowledge of Operating systems including Microsoft Windows, MacOS and Linux.
  • Knowledge of software development and coding techniques.
  • Proven ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.
  • Sound written and verbal communication skills, strong analytical, organizational skills and sense of urgency and a commitment to timely completion of tasks/projects.

 

How to Apply:

All suitably qualified and interested applicants for the above position should submit ONLY their C.V. and an application letter to kazi@pesapal.com

 

Certificates and testimonials need NOT be attached.

 

Deadline: 23rd June 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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