Job Title: Customer Care Executive
Organisation: Roofings Group
Duty Station: Kampala, Uganda
About US:
Roofings Group is the leading manufacturer of quality steel and plastic building products in East Africa.
Job Summary: We are Currently seeking to recruit a highly motivated and technically experienced person, with zeal to perform beyond expectations and excited to Join a (28) years leading steel manufacturer as Customer Care Executive.
Key Duties and Responsibilities:
- Keep customers informed of the status of their orders and availability of material thereby liaising with production.
- Handle and follow up on all customer complaints/inquiries/feedback received through all points of contact and follow through until resolution.
- Handle & manage inbound and outbound calls to/from customers regarding customer requests and complaints across all channels.
- Reduce situations involving unhappy customers and escalate all major issues in real time for resolution.
- Collect, analyze, and leverage customer data to generate sustainable growth.
- Prepare and disseminate reports for decision making based on the analysis done.
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Qualifications, Skills and Experience:
- The applicant must hold a bachelor’s degree in business-related field.
- Three years of Customer Service/call center experience in a busy workplace.
- Listening, sense of contact and customer satisfaction
- Good computers skills.
- Good Knowledge of CRM software
- Strong communication, interpersonal, customer service, and sales skills.
- Excellent technical and problem-solving skills.
How to Apply:
All qualified and interested candidates should send an application letter with a detailed CV, copies of academic papers merged into a single PDF file addressed to:
The HUMAN RESOURCES MANAGER
Roofings Ltd
Email to: [email protected]
Note: email subject: Customer Care Executive
Deadline: 10th July 2023
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