The Ugandan Jobline

Job Title:   Assistant Relationship Manager

Organisation: KCB Bank Uganda

Duty Station: Kampala, Uganda

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

Job Summary:  The Assistant Relationship Manager will grow and maintain a healthy personal banking portfolio (personal loans, accounts, and e-products) and to act as a reliable point of contact for new and existing personal banking customers. Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing risks associated with new accounts, loan portfolio, account mandates and related process flow.

Key Duties and Responsibilities:

Create and Manage client relationships and accounts to minimize attrition.

• Sourcing for new personal and SME banking business opportunities in coordination with the sales team and other units.
• Adherence to KYC and AML policies and procedures.
• Cross sell bank products including assets, liability, and electronic banking products.
• Initiate personal and SME loans applications and ensure good underwriting practices.
• Prepare and submit relevant reports.
• Managing personal and SME banking portfolios and monitor daily branch budget for all accounts.
• Sales calls and market intelligence gathering.
• Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
• Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.
• Any other duties that may be allocated from time to time.
• Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures

Daily Responsibilities

• Customers successfully enrolled, utilizing, and enjoying e-channels.
• Increased profitability because of quality growth in market share.
• Increased cross-sale ratios.
• Good audit and compliance report findings in relation to KYC.
• Retention of satisfied, well-informed customers.
• Increased uptake of personal lending in the branch.

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Qualifications, Skills and Experience:

• The ideal candidate must hold a degree or post graduate degree (Business and/or Finance related)
• Good understanding of personal banking products, banking policies and procedures
• Sound knowledge of the KCB bank products and processes such as account opening and KYC documentation.
• Credit knowledge including understanding and interpretation of financial statements.
• Understanding of behaviour and application scoring systems and how to use relevant scoring software.
• Understanding risk management principles, credit scoring principles and procedures.
• Possession of fine underwriting skills and good understanding personal credit processes.
• Understanding of competitors and their products and services.
• Attend relevant courses and e-learning sessions.
• Good understanding of existing customer profiles.
• The candidate should possess the following interpersonal competencies: Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 24^th June 2023

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