2 Customer Care Assistant Job Opportunities – St. Francis Hospital Nsambya

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Job Title:    Customer Care Assistant (2 Fresher Jobs)

Organisation: St. Francis Hospital Nsambya

Duty Station:  Kampala, Uganda

 

About US:

St. Francis Hospital Nsambya strives to be a model health care facility of international status by providing sustainable quality Health care, training and research guided by our values of integrity, professionalism and hard work.

 

Key Duties and Responsibilities:

  • Manage the front desk office / reception area of the Hospital as per the Hospital guidelines
  • Work with the Clinical team to direct and guide patients to various service points.
  • Coordinate incoming and outgoing phone calls and maintain records of calls made and received in line with the Hospital Guidelines.
  • Receive, register and direct Patients and visitors to relevant offices in line with Departmental Guidelines.
  • Attend to inquiries and provide general information on the department’s activities and services.
  • Provide information about the Hospital services in line with the existing Hospital’s policies and procedures
  • Ensuring proper coordination between the internal and external customers and the Departments
  • Carry out any other lawful duties that may be assigned by the Supervisor and Management from time to time.


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Qualifications, Skills and Experience:

  • The applicant should at least hold an Honors Degree in Mass communication (public Relations options), Journalism and other related courses from a recognized university
  • One year of working experience in a Hospital setting in a reputable Health facility.
  • Good working knowledge of Hospital operations
  • Communication
  • Customer care
  • Records Management
  • ICT skills

 

How to Apply:

All suitably qualified individuals should send their application letters, copies of academic certificates, CVs including three referees, recommendation from the immediate supervisor, and last year’s performance appraisal form to the following address;

 

Human Resources Manager,

St. Francis Hospital Nsambya,

Nsambya Road Plot No. 57,

P.O. Box 7146

Kampala, Uganda

 

Deadline: 10th June 2023

 

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