Several No Experience Customer Service Jobs – Apprentice – ABSA Bank

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Job Title:  Apprentice (No Experience Internship Jobs)

Organisation: Absa Group Limited (formerly Barclays Bank UK)

Duty Station:  Kampala, Uganda

 

About US:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

 

Job Summary: The incumbent will participate in an apprenticeship programme in order to maximise individual and organisational development, through the execution of predefined apprentice objectives.

 

To provide excellent service to all the walk-in clients and attend to all customer needs/ requests/ queries/complaints.

 

Key Duties and Responsibilities:

  • Frequent Visual, listening concentration, sitting, telephone & computer usage
  • Observe requirements and obligations under the workplace health and safety practices.

Walk-ins

  • Attend to all walk-in clients and ensure that they receive excellent service daily.
  • Execute the highest level of professionalism while dealing with customers.

Managing Customer Complaints 

  • Ensure that all the details pertaining to complaints are obtained from the customers, logged into the bank’s complaint management system (BOC) and follow up for resolution of all complaints that can be resolved at First Point of contact.

Records management

  • Receive, register/record and direct hand delivered mail to the Mail Centre
  • Receipt, acknowledgement, and submission of treasury bills every Wednesday into the treasury box
  • Maintain records of courier receipts for outgoing and incoming mail for future reference.

Calls

  • Attend to all Incoming calls on the general lines (2200 & 2000) from both internal and external customers in a professional manner.
  • Execute the highest level of professionalism while dealing with customers.

Facilities management

  • Engagement of Facilities Management to ensure that the reception area, waiting room and meeting rooms are organized, neat and cleaned, Air Conditioners & lighting appropriately maintained (including switching them off at end of day)


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Qualifications, Skills and Experience:

  • The applicant for the ABSA Bank Apprentice job must hold Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
  • Communication Skills
  • Interpersonal Skills
  • Problem Solving Skills
  • Decision Making Ability
  • Technical Inclination
  • Organisational Skills
  • Negotiation Skills
  • Behavioral Qualities
  • Courteousness
  • Helpfulness
  • Assertive
  • Initiative
  • Perseverance
  • Attention to detail
  • Team Player
  • Friendly
  • Can do
  • Integrity
  • Reliability
  • Customer service knowledge
  • Multi Lingual
  • High level of Computer literacy
  • Language proficiency and writing skills
  • Basic knowledge of Financial Industry products
  • Absa Products and Service

 

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

 

Click Here

 

Deadline: 16th May 2023

 

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