Job Title: Manager Membership Development and Experience
Organisation: Uganda Institute of Banking and Financial Services (UIBFS)
Duty Station: Kampala, Uganda
Ref: UIBF/Apr.23/3
About US:
Uganda Institute of Banking and Financial Services (UIBFS) is a Centre of Excellence in Financial Services Training in Uganda. The Institute is designed to promote professionalism, and inclusion through market-led training, research, and consultancy to providers and users of financial services. The Institute’s training programs cover Professional, Short & Executive, Specialized, and Post Graduate Courses.
Key Duties and Responsibilities:
- Plan and conduct market and industry surveys and disseminate findings to the intended Stakeholders for appropriate actions in line with the division work plan.
- Manage member accounts and be the first point of contact for these accounts and ensure that member expectations are managed and fulfilled
- Organize membership activities, developments, and relations for the Institute as per the Institute’s work plan
- Identify and exploit business opportunities both in terms of research services and membership growth in line with the Institute’s strategy
- Oversees membership customer service process or system to ensure members are satisfied.
- Develop and implement a membership development plan, manage and set workflow priorities
- Develop and implement Member recruitment and retention campaigns.
- Interpret membership recruitment and retention statistics and review member research and make recommendations
- Update and distribute information to current members as well as prospective members.
- Develop and manage membership database and ensure that member information is up-to-date
- Coordinate the production and distribution of the Institute publications as per the Institute work plan
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Qualifications, Skills and Experience: Applicants should be Ugandans holding:
- Honor’s degree in, Mass communication or Marketing or Business Administration (Marketing options) or Public Relations, or law or International Relations, or any bachelor’s degree with a marketing professional qualification or postgraduate qualification from a recognized university/Institution
- Postgraduate qualification in any of the courses above
- Membership in a professional association (s)
- Applicants should have a minimum of Six (6) years of working experience with at least Three (3) years must have been at a supervisory level in public and relationship Management gained from a reputable Institution
- Key competencies: Customer Relationship Management, Leadership Development, Data analysis skills, Project management, Strategic Partnership Management, Strong research skills
- Previous experience in delivering research projects, Interrogating and analyzing datasets, satisfaction survey execution, and reports preparation.
How to Apply:
Visit this link, Click Here and follow the link to view the detailed job description and select and apply for the job of your choice.
NOTE:
- Only online applications will be considered
- Applicants are required to scan and attach copies of the required academic documents e.g. Transcript, O’ Level, A’ level Degree certificates, and only portable Document Format (pdf) is allowed.
- A maximum of two (2) positions should be applied for by each applicant.
- Academic documents for the successful candidates will be vetted and background checks conducted before they are considered for appointment into the Institute.
- Only shortlisted and successful candidates will be contacted.
- Canvassing or lobbying by applicants will lead to disqualification.
- Candidates who present forged documents/testimonials will be arrested and prosecuted.
- “UIBFS is an equal opportunity employer and does not charge money for recruitment”
Deadline: 22nd May 2023 by 5:00pm
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