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Job Title:   Human Resource Manager

Organisation: Church World Service (CWS)

Duty Station:  Kampala, Uganda

Reports to:  Country Representative

About US:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Job Summary:  The Human Resource Manager is responsible for overseeing the HR function within CWS Uganda. This includes responsibility for the organization’s recruitment, compensation, benefits, training and development, labor relations and HR administration. This position ensures that CWS Africa’s HR priorities and targets are met and that standard operating procedures are strictly adhered to. S/he will model the organizational values of CWS and will support colleagues to understand and live these values. This position supervises HR Specialists & Officers and oversees the HR department.

Key Duties and Responsibilities:

Compliance

• Ensure development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for all HR related activities are strictly adhered to.
• Conduct job function observations of HR staff to ensure compliance is met and identifies any areas of improvement or training needs.
• Conduct regular process reviews to compare requirements vs. current processing and outputs

Data Management and Analysis

• Closely monitor HR processes to ensure efficiency and compliance.
• Develop and implements department specific pipeline analysis to inform workload projections and staffing and to anticipate future workloads.
• Establish effective tracking and reporting channels to ensure efficiency across the HR department.
• Ensure annual plan and strategic planning goals are met as communicated by the HR Coordinator.

Performance Management

• Provide direct supervision and leadership to the HR Department, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
• Develop and implements training modules for HR staff, in coordination with the Training unit, and ensures that staff receive adequate training, and that they are monitored and evaluated.
• Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed.
• Ensure establishment of performance expectations and communication, on-boarding and training.
• Develop performance management systems that support consistency in work outputs.
• Lead the implementation of the Performance Management policy, providing advice and support to employees and Supervisors.
• Lead in the planning, training and implementation of key performance management activities as defined in the performance management cycle.
• Produce periodic reports aimed at monitoring quality and compliance in the performance management policy.
• Manage performance and development of the HR Specialist and HR Officers through setting challenging goals, providing continuous feedback, coaching, reviews and evaluations.
• Lead the orientation process of new staff in close coordination with departments’ heads, ensuring that all new staff are aware of CWS policies and procedure and the culture of the organization.
• Ensure all 90-day action plans and probationary evaluations are done on time, and confirmation letters issued.
• Produce relevant reports for management decision making.

Policy and Management

• In coordination with CWS Global HR, ensure that HR policies and practices are in compliance with applicable laws and regulations for the locations where CWS Africa operates in
• Work with CWS Corporate Center and CWS Africa supervisors to develop best practices in human resource management and to ensure implementation in a fair, consistent and transparent manner
• Review and updates the local SOPs and all other human resource policies as appropriate
• Develop a recruitment strategy for staff; coordinates interviews and hiring processes; and ensures that newly hired staff members complete all necessary HR paperwork and receive proper onboarding.
• Manage time and attendance monitoring and oversees the use of HR software
• Conduct research and provides recommendations to CWS Africa senior management on HR policy practices and developing staffing needs.
• Oversee the management of the employee benefits program.

HR Strategy and Systems Strengthening

• Render support in developing the Incentive Worker Management policies, to include the following topics: recruitment, development, management, salaries, benefits and separation.
• Work with the HR Specialist and HR Officer – Talent Acquisition to develop, implement and continuously monitor the effectiveness of recruitment policy.
• Work with the HR Specialist and HR Officer – Benefits, Compensation and Systems to develop, implement and continuously monitor cost effective employee appreciation programs.
• Work with the HR Specialist and HR Officer –to ensure planning, designing, and overall project management of the Duty of Care Initiatives and develop the policies.

Workforce Planning:

• Coordinate with hiring managers to identify staffing needs in different areas and departments
• Communicate regularly with hiring managers and key stakeholders to understand current and future hiring needs and put in place the necessary measures to complete on these.

Recruitment:

• Support the end-to-end Recruitment Cycle (post vacancies, short-list CV’s, arrange interviews, maintain candidate employment applications, conduct reference checks, extend offers, send
• regrets letters to unsuccessful applicants, update recruitment report, etc.)
• Conduct interviews for all positions within the organization.
• Determine selection criteria for candidates by liaising with managers and other members of staff.
• Focus on key areas of the recruitment process such as gender, diversity and inclusion principles,
• communication throughout the recruitment process and the candidate journey, to ensure that.

CWS portrays a positive and attractive employer brand.

• Manage the internal recruitment process to the policy deadlines.
• Build and review CWS internal channels of recruitment, through the HR system, social media channels and other software, to ensure CWS reach is maximized.
• Review the entire end to end recruitment process on a regular basis and suggest areas of
• Work closely with Hiring Manager and HRO Recruitment, manage compensation negotiations with selected candidates

Recruitment materials

• Review job descriptions in accordance with organization standards and general best practice.
• Review and amend interview assessments to ensure that they are adequate and serve the
• purpose of identifying the best candidates for each role.
• Review and amend interview guides, ensuring the structure and questions provide the hiring
• panel with the opportunity to identify the best fit for the role and the organization.

Contract Management

• Develop and disseminate offer letters and contracts to successful candidates.
• Work with the HRO Talent and acquisition to ensure the staff contracts are up to date.
• Ensure an onboarding program which is vital for improving employee retention rate.
• Oversee the onboarding program for all new hires
• Ensure the new hires have mentors

Staff Care

• Monitors and ensures a safe, healthy and professional work environment.
• Ensures direct reports are accessing and using their benefits appropriately including leave.
• Actively support staff by promoting safe space, open-door and the escalation policy.
• Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.

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Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree in Human Resource Management or related area with post graduate qualification/certification in Human Resource Management, or four (4) year’s additional work experience in lieu of a Bachelor’s degree.
• Master’s degree is preferred.
• Eight (8) years’ work experience is required.
• Two (2) years of direct supervisory experience
• Proven experience managing working in an HR management capacity with large multi-cultural teams.
• Knowledge of Uganda labour laws and customs required.
• Work permit experience preferred.
• Experience with overseas processing or US refugee resettlement preferred.
• Broad knowledge and comprehensive understanding of U.S. and Uganda Labor Law and retirement benefits rules and regulations preferred.
• Demonstrated knowledge of performance management systems and performance evaluation
• Exceptional interpersonal communication skills.
• Strong organizational and time management skills.
• Computer literacy, with a strong emphasis on Microsoft Excel and Outlook
• Work and make decisions independently and contribute to overall operations at management levels
• Exercise good judgment and seek guidance as appropriate when confronted with unanticipated.
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of CWS Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
• Be flexible with changing of daily duties as needed.
• Strong English communication skills, both oral and written
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

How to Apply:

All suitably qualified candidates should apply online at the link below.

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