BPO/ITES Supervisor Careers – National Information Technology Authority-Uganda (NITA-U)

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Job Title:  BPO/ITES Supervisor

Organisation: National Information Technology Authority-Uganda (NITA-U)

Duty Station:  Kampala, Uganda

 

About US:

The National Information Technology Authority-Uganda (NITA-U) is an autonomous statutory body established under the NITA-U Act 2009, The Authority is under the general supervision of the Ministry of Information Communications Technology and National Guidance (MOICT&NG). The National Information Technology Authority, Uganda was established with a mandate to coordinate, promote and monitor the development of IT in the context of social and economic development of Uganda.

 

Job Summary:  The BPO/ITES Supervisor will coordinate the development and promotion of Business Process Outsourcing /Information Technology Enabled Services (BPO/ITES) in Uganda into a vibrant, globally competitive industry to create jobs and enhance income.

 

Key Duties and Responsibilities:

  • Develop cooperation with all relevant stakeholders and other interest groups including the youth in the development of the BPO/ITES industry in Uganda;
  • Develop a critical mass of trained personnel for the BPO/ITES industry by working with Universities and other training institutions in the country;
  • Support the operationalizing of approved BPO/ITES incentives;
  • Responsible for the operationalization of the approved BPO/ITES standards in the industry;
  • Support Innovation, Software, and BPO/ITES Hubs both public and private in the BPO/ITES ecosystem in the country;
  • Perform any other duties which may be assigned from time to time.


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Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in Business or ICT-related fields or their equivalent
  • Professional/ industry certification such as ITIL, CIM, MCSE, ACCA, PMP, Prince 2. Will be an added advantage.
  • A minimum of three years of working experience in business development, business incubation, and or business promotion.
  • Project management experience is an added advantage.
  • Experience in BPO/ITES-related projects or Contact Centre in large enterprises will be an added advantage
  • Interpersonal Skills: Soft Skills Management, Leadership, Communication, Writing, Presentation and Listening skills.

 

How to Apply:

All interested applicants who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their application for, Download Here, with a cover letter, supported by curriculum vitae, copies of certificates and testimonials, and must specify day time telephone contact and email addresses of both the applicant and three referees, to the address below.

 

The Executive Director,

National Information Technology Authority – UGANDA (NITA-U),

Palm Courts, Plot 7A, Rotary Avenue (former lugogo bypass)

P.O. Box 33151, Kampala-Uganda

 

Tel: 0417 801 038

 

via email: hr@nita.go.ug

 

Deadline: 7th June 2023 by 5:00pm

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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