Job Title: E-Channels Administrator
Organisation: I&M Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Manager Core Applications
About US:
I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
Job Summary: The E-Channels Administrator will co-ordinate and monitor the maintenance of the banks E-Channel systems including Incident handling, Systems operations, Systems monitoring and reporting, Configuration Management and provide the interaction between Internal / external customers and technology, and to foster the enhancement of business processes through technology in line with the Bank business plan and ICT policy.
Key Duties and Responsibilities:
- Installing, configuring, upgrading and updating ATM’s and other E-channels applications and work with the team to help implement Internal Systems.
- Performing and coordinating preventive maintenance, troubleshooting and checks of ATM’s, POS and any other E-channels software to achieve peak productivity and performance.
- Monitoring ATM’s and other E-channels applications for system resource usage, errors and performance problems. Making expansion plans in case of resource usage in line with ICT procedures.
- Providing innovative, workable solutions and possible automations to a wide range of technical and user problems in line with interdepartmental Service Level Agreements.
- Acting as a vendor Liaison with the Bank ICT for ATM’s, POS and other E-channels systems technical issues resolutions and maintenances.
- Providing E-channels related technical support to all staff in line with ICT policies and guidelines
- Generating the settlement files for the VISA / MasterCard and upload settlement files for POS merchants in time.
- Monitoring the E-channels network and transaction volumes for violations and attacks / Frauds / High Net Values in line with the IT security policy.
- Performing Regular review and documenting of logs and reports on all E-Channel applications. Ensuring all E-channel applications exceptions are closed
- Testing the effectiveness of the security safeguards in place and prepare and test the IT disaster recovery plan (DRP) in line with the IT security policy for ATMs’ and other E-Channel applications
- Drawing up a Business Impact Analysis (BIA) for E-channels systems and carrying out an IT E – Business channel Risk Assessment and producing a report in line with PCI / VISA standards.
- Developing and coordinating the implementation of IT Security awareness program to all staff and contractors in line E-channel security policies.
- Maintaining and monitor the HSM Security devices and Data card printers appropriately to achieve peak productivity and performance.
- Ensuring all the systems primarily in ATM’s / VISA / MasterCard related applications & equipment have appropriate backups in place and tested and reports are submitted and well maintained.
- Coordinate any designated VISA / MasterCard / ATM / E- channel security related projects
- Identifying and assessing any key Operation E-channels Risks faced by the Bank with effectiveness of controls that may resolve the risk.
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Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in information technology, Bachelor’s in computer Science, Bachelor’s in software engineering.
- At least three years of demonstrated experience in IT systems administration.
- Understanding of the Bank’s Systems
- Excellent customer relationship management
- Creative thinking and innovativeness
- Analytical Skills/ Problem solving
- Interpersonal Skills (oral & written)
- Organization and coordination
- Knowledge of the operating systems used in the bank
- Understanding of Bank applications
- Knowledge of the network design
- Knowledge of the minimum space required for the system to run
- Understanding of Back up and data recovery procedures
- Knowledge of procedure for installation and configuration of data bases
- Understanding of System development cycles
- Knowledge of Firewalls/proxies and Routers/switches
- Understanding of Network scanners/ vulnerability assessment tools
Note: Only shortlisted candidates will be contacted.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below. Please ensure to attach your academic credentials
Deadline: 14th April 2023 by 5:00pm
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