The Ugandan Jobline

Job Title:   Community Engagement Assistant  

Organisation: Water For People

Duty Station:  Kampala, Uganda

Reports to: Sanitation Marketing Officer

No. of working hours: 40 hours in a week

About US:

Water For People is an international non-governmental organization (NGO) that works with people and partners to develop innovative and long-lasting solutions to the water, sanitation, and hygiene problems globally. The organization strives to continually improve, experiment with promising new ideas, and leverage resources to multiply its impact.

Job Summary:  The Community Engagement Assistant will work closely with the Sanitation Marketing Officer and other members of the team implementing the City-Wide Inclusive Sanitation (CWIS) project in Kampala. He/she shall contribute to efforts to expand the project’s customer base and to handle relationships with existing customers.

Key Duties and Responsibilities:

• Monitor repayment of toilet installments by existing customers covered under the CWIS project’s installment scheme.
• Take appropriate repayment enforcement actions regarding installment customers, in coordination with Water For People colleagues.
• Handle incoming phone calls from potential customers for toilet facilities and proactively follow-up with them by phone, respond to their queries and guide them in the application process.
• Based on tasks 1-3, continuously update the online “Tracker” project tracking tool where necessary.
• Participate in community events for toilet promotion and any other project support tasks assigned to you by your supervisor.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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Qualifications, Skills and Experience:

• The incumbent will be a holder of at least a Bachelor’s degree in Development Studies, Environmental Health Science, Social Sciences or any other related discipline.
• Knowledge of English and of Luganda is a must.
• He/she should be self-motivated, a seasoned negotiator with good interpersonal and communication skills.

Payment Terms

1. UGX 6,000 for every existing/potential customer engaged with and whose status is updated in the Tracker.
2. UGX 70,000 / UGX 100,000 for every potential customer engaged with who confirms his/her toilet application by making the required down-payment. The amount will be UGX 70,000 if the toilet has up to 3 stances and UGX 100,000 if it has more than 3 stances.
3. Airtime of UGX 30,000 per month for mobile internet. If this is exhausted before the end of the month, it may be topped up, within reason.

The payments under 1. and 2. will be made in bulk at the end of the month.

These payment terms may be adjusted in the course of the assignment.

Water For People is committed to protecting children encountered during our work and by our employees, preventing sexual abuse and exploitation of all individuals with a particular focus on women and children and other marginalized communities in the performance of our work, preventing human trafficking in the performance of our work and in our supply chain and to having a drug-free workplace.  During the recruitment processes, additional documentation will be requested to comply with our policies and in accordance with the legal requirements in your country of residency, this includes a background check. If you apply for employment, we want you to be aware of our recruitment, selection and hiring processes including important policies regarding employee conduct.

Our commitment ensures that we:  

• Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve some of the world’s greatest challenges.
• Strive for a culture of inclusion and belonging by treating each other with dignity, respect, and appreciation enabling us to feel welcome, supported, and valued.
• Effectively connect, communicate, and build long-lasting relationships with stakeholders within our diverse communities.
• Have diversity of thought, perspectives, backgrounds, identities, and talents that will support our mission to develop high-quality drinking water and sanitation services are available to Everyone Forever.

How to Apply:

All interested applicants should submit their academic documents, CVs, and cover letters by email: Uganda@waterforpeople.org

Deadline: 3^rd May 2023.

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