The Ugandan Jobline

Job Title:   Acting Claims Manager   

Organisation: Old Mutual

Duty Station:  Kampala, Uganda

About US:

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Key Duties and Responsibilities:

• Ensure that claims are handled expeditiously and in a professional manner thereby meeting the customer expectations, departmental objectives and overall company objectives.
• To monitor the claims processes and procedures are maintained at all times and ensure compliance to QOP and ISO 9001.
• To produce quality and timely services to customers to maintain a cordial relationship with our customers.
• To review reserves and ensure that adequate the estimates maintained are as accurate as possible and reflect the prevailing economic, legal and social environment.
• To budget sufficient financial resources for the department, monitor and control the internal costs of running and ensure that the department operates within the set budget.
• To monitor the performance of contracted service providers and adherence to the set standards of service.
• Identify loss control opportunities and recommend corrective action.
• Effectively manage and motivate staff in the designated section.
• Attend to any other duties, tasks and/or assignments as delegated by the supervisor.
• Ensure reserves are correctly set and constantly reviewed to reflect correct position of the companies liability at one given time
• Monitoring the performance of service providers for effective delivery
• Identify gaps in the policy terms revealed during on the claims process and recommend improvements to underwriters of our motor product so as to improve the performance of the motor portfolio
• Ensure that all claims are acknowledged promptly and customers are regularly reminded of the necessary documents required to facilitate settlement of the claim
• To authorize all repairs, claims, costs and fees in the unit within the authority limits to ensure that claims fall within the scope of the policy and the claims costs are not inflated
• Initiate recoveries from third parties in order to reduce final cost of the claim
• Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
• Ensure service providers are appointed promptly and the appointments are equally distributed across the panel for effective service delivery
• Preparation of management reports on the department to show the performance of the department.
• To respond to customers queries and complaints.
• Attend to any other duties, tasks and/or assignments as delegated by the supervisor.

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Qualifications, Skills and Experience:

• The applicant must hold a Diploma (Dip): Insurance (Required), Honours Degree (Hons): Business Administration (Required)
• Skills: Budgeting, Business, Corrective and Preventive Action (CAPA), Customer Service, Economics, Ensure Compliance, Excellent organizational, planning and prioritizing skills, Facilitation, Financial Resources, ISO 9001, Legal Practices, Loss Control Consulting, Management Reporting, Motivating Employees, Organizing Meetings, People Management, Professional Etiquette, Querying, Service Delivery, Standard Operating Procedures (SOPs), Strategic Objectives, Supervision, Taking Initiative

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 21^st April 2023

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