Job Title: System Administrator – UNIX & VM
Organisation: iSON Technologies
Duty Station: Kampala, Uganda
About US:
iSON capitalizes on the strength of its core expertise and capabilities in Telecom, Banking Financial and Insurance Services, Government, Oil & Gas and Hospitality verticals. It leverages its deep domain and delivery expertise, methodologies and frameworks, partnerships and technology alliances to cater to its clients. Our secured, flexible and futuristic delivery model through regional hubs in Africa, Middle East and Asia.
Key Duties and Responsibilities:
- Administer, maintain, logging and support Linux (RHEL/Suse/Ubuntu/CentOS/Solaris or any other) operating systems and exposure to the UNIX flavours (HP-UX, Solaris & AIX or any other).
- Fixing and analyzing bottlenecks for UNIX related issues across all level and or resolve major incidents and technical escalations within agreed SLAs and quality which includes but not limited to:
- Problem Management: Perform root cause analysis for problems and major incidents, provide workarounds to ensure business continuity and prepare RCA reports.
- Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Create and review the change plan and documentation
- Participate in CAB meetings as and when needed and assist change manager in techno-operations decision process
- Perform advance tasks such as, capacity planning, performance monitoring, provide recommendations for improvement and implement or oversee implementation of the recommendations.
- Perform system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of operating system environment.
- Harden operating system parameters in line with client / Dimension Data security policy, standards or best practices.
- Respond to outages both during normal business hours and after-hours on a need basis (on-call support).
- Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues.
- Analyze data, oversee and contribute to service improvements.
- Documentation, knowledge sharing and training of L1 & L2 members. Oversee tasks executed by L1 & L2 members and stand in for them if needed.
Key Result Areas:
- Time to reduce server outages resolution to minimum.
- Monitoring Server Uptime, Disk Activity, Page File Usage, Context Switches, Time Synchronization, Usage of Handles, Process activity, Network traffic etc.
- Perform server upgrades/maintenance (e.g., add RAM) to staging & production servers (in accordance to downtime schedule agreed with Application team)
- Ensuring Compliance to Policy requirement by all stake holders.
- Clearing Audit & closure of Incidents (if any).
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Qualifications, Skills and Experience:
The applicant should hold relevant qualifications, skills and experience
How to Apply:
If interested, please share your CV to [email protected]
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