SME Center Relationship Manager Employment Opportunity – KCB Bank Uganda

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Job Title:  SME Center Relationship Manager

Organisation: KCB Bank Uganda

Duty Station: Kampala, Uganda

 

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

 

Job Summary:  The SME Center Relationship Manager will sell SME products and provide general business banking solutions to customers while observing the policies, processes, and procedures of KCB Bank.

 

Key Duties and Responsibilities:

  • Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
  • Manage customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
  • Facilitate the SME Centre’s Service Delivery to customers.
  • Handle establishment of new and variation of existing account relationships.
  • Handle primarily SME accounts, selling bank products to new customers and cross selling to existing customers.
  • Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.
  • Handle establishment of new account relationships, Variations to the existing relationships, initial stages of credit matters, and dissemination of information relating to the Bank’s products & services.
  • Deposit mobilization for the bank.
  • Collect information from customers relating to account relationship.
  • Carry out initial interviews of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documentation is obtained.
  • Ensure business banking returns, sales returns, and relevant areas of the executive summary.
  • Conduct sales calls and market intelligence gathering.
  • Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
  • Receive, guide, and conduct initial appraisal of loan applications.
  • Complete the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).
  • Any other duties that may be allocated from time to time.
  • Maintain/retain existing customer base.
  • Market new business and carry out market intelligence.
  • Increase revenue collection hence profitability.
  • Aim at good audit rating above 75%
  • Adherence to policies and procedures hence reduction of operational cost, mitigate risks, frauds, and forgeries.


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Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in Business/ Commerce/ Finance/ Marketing related qualification
  • At least four years of related work experience

 

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

 

Click Here

 

Deadline: 29th March 2023

 

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