Job Title: Manager – Wireless Broadband
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Broadband
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Manager – Wireless Broadband will be tasked with creating and managing the Sales and Distribution channels for Home Broadband devices across the B2C/B2B market to drive acquisition and grow market share.
Key Duties and Responsibilities:
- Provide leadership in the creation and implementation of Broadband device Channel/Outlet plans (strategy)
- Driving sales through each channel and increase share of new customer acquisition in the market
- Managing and speedy resolution of operational issues to improve customer experience and reduce churn.
- Ensure minimal Channel Partner attrition by deploying relevant tools as appropriate.
- Recruitment and on boarding of channel partners to enable business growth and expansion.
- Driving Rewards and Recognition program for channel partners and the direct teams to improve performance
- Implement and drive Channel plans to grow the number of devices to support the business plan Gross Adds set targets.
- Tracking of weekly fixed and mobile agent productivity as a key enabler to achieve the desired daily activations targets.
- Track activations to support subscriber growth (Net Additions).
- Grow RGS 30 & 90 MBB and FWA subscribers
- Manage the execution of Channel plans and ensure Brand standards for Channels are adhered to
- Manage the initiation and implementation of channel activations to drive acquisitions
- Liaise with the Regional Business Managers to ensure excellent in-Trade activation and execution in line with Picture of Success
- Provide Channel and Shopper thought leadership for acquisitions channel plans implementation
- Manage the initiation and implementation of channel activations to drive acquisitions
- Oversee respective stock planning, forecasting and analysis for distribution and main warehouses
- Coordinate overall supply chain in the company for all distribution channel partners
- Manage the implementation and execution of acquisitions strategy and brand visibility nationally
- Business Intelligence use for distribution optimization
- Develop commission structures for dealers, agents and staff.
- Build and maintain regular contacts with key channels to build stronger relationships.
- Prepare or Liaise with the respective stakeholders on the value proposition
- Promote and ensure compliance with (MTN policies, processes and procedures, overall objectives of the organization, regulatory & legal)
- Lead in establishing high level stakeholder interactions with the relevant stakeholders.
- Provide and grow sales innovation aligned to the vision mission and strategic focus areas of the business.
- Identify tools /technology that supports implementation of the Broadband acquisition strategy.
- Maintain professional working relationship with management, field and cross functional personnel, as well as customers and industry partners.
- Creating Freelancer/Partner channel for deployment of Outdoor solutions
- Ensure clear geographical reach with the network covered area.
- Marking territories and increasing the product utilization within the defined territories
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Qualifications, Skills and Experience:
- The applicant for the MTN Uganda job must hold a Bachelor’s degree in Marketing, Business Administration, Commerce, IT or any other related field.
- A postgraduate qualification in a related field and professional sales certification is an added advantage.
- Five years of experience in sales and distribution in a telecom company or service industry
- Three years of experience in a supervisory role
- Good knowledge of sales and retail Industry trends, best practice retail
- Structured and organized approach to communicate
- Advanced Microsoft Excel, Microsoft Access and Power point skills
- Strong Analytic skills
- Excellent sales and negotiation skills
- Ability to multitask and prioritize daily workload.
- Exemplary Planning and Time Management skills
- Sales & retail industry trends
- Sales & Distribution Market dynamics
- Market research
- Strong Business acumen
- Extensive knowledge of the Telecom industry
- Understanding the regulatory environment specifically on both consumer & retail agent on boarding
- Business process optimization
- Stress Management
- Problem Solving, Flexibility
- Communication Skills
- Coordinating Techniques
- Interpersonal skills
- Integrity
- Team work and admirable people skills.
- Critical Thinking.
- Emotional Intelligence
NB: Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online
Deadline: 20th March 2023
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