Job Title: IT Support Officer (Fresher Jobs)
Organisation: Unifi Africa
Duty Station: Kampala, Uganda
About US:
Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.
Key Duties and Responsibilities:
- Face-to-face IT support for staff
- Support remote users via remote support software and phone.
- Resolving hardware, software, and networking issues for computers and peripherals.
- Prepare new hires’ computers with all necessary hardware and software components, and create their profiles (install printers, map drives, setup outlook email, bookmarks etc.)
- Logging and keeping good records of Inventory and computer supplies.
- Support the operation of computer peripherals such as scanners, printers, switches, wireless routers, and biometric devices.
- Assign users and computers to proper groups in Active Directory
- Support conference room and AV equipment (TV, conference phones, video conference systems etc.)
- For new branches, setting up from scratch the hardware and software required, including but not limited to; branch loan software and user configuration, procuring PCs, printers and scanners, networking and cabling as well as setting up internet connectivity and power backups.
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Qualifications, Skills and Experience:
- Must be proficient in Microsoft software including Operations Systems
- Troubleshooting experience with the following applications: Microsoft Windows 7-10,) Microsoft Office Suite 2013-2016, Active Directory, Office 365, Exchange Online, Security software, VPN
- Troubleshooting experience with the following hardware: PC components (monitors, hard drive, memory etc.), printers, scanners, wireless access points, AV equipment (projectors, conference phones, video conference equipment), desktop switches/routers etc.
- Experience troubleshooting basic LAN and WAN connectivity problems
- Experience in printer maintenance to include printer troubleshooting; replacing toner and other consumables like fusers, waste cartridges, maintenance kits, orders, etc.
- Experience with cabling and wiring to enable LAN connectivity to breakout points
How to Apply:
All candidates should send an updated CV and cover letter to [email protected] explaining why you would be best suited for this position
Deadline: 17th April 2023
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