Fresher Call Center Nurse Jobs – UAP Old Mutual Group

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Job Title:   Call Center Nurse (Fresher Jobs)   

Organisation: UAP Old Mutual Group

Duty Station:  Kampala, Uganda

 

About US:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

 

Job Summary:  The Call Center Nurse will manage medical benefit utilization through supervision of pre-authorization answer queries over the phone and give timely solutions to the customer.

 

Key Duties and Responsibilities:

  • To resolve customer queries over the phone and offer solutions to the customers in a timely manner
  • Supervise Pre-authorization of scheduled and non-scheduled admissions within the set guidelines and carry out verification and medical Audit of claims/invoices before settlement.
  • Managing requests for services from providers, intermediaries and clients, providing information on the UAP Old Mutual provider network and available benefits per scheme policy
  • In conjunction with SMART applications resolve card issues raised at the point of service
  • Authorization of all optical requests from the different providers within 6 hours and prepare daily reports
  • To attend to reimbursements from the different providers in a timely manner and provide daily reports.
  • Liaise with other medical schemes for purposes of evaluating medical risk.
  • To formulate committal letters of discharges as a result of the requests from the different service providers.

 


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Qualifications, Skills and Experience:

  • The applicant must hold a Diploma (Dip): Nursing (Required), Honours Degree (Hons): Nursing (Required)
  • Skills: Authentication, Call Center, Customer Queries, Daily Reporting, Healthcare Auditing, Healthcare Networks, Invoices, People Management, Point of Service, Querying, Reimbursement, School Admissions, Supervision

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

Deadline: 20th March 2023

 

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