2 Manager Account – EBU Job Vacancies

2 Manager Account – EBU Job Vacancies – MTN Uganda Limited

Job Title: Manager Account – EBU (2 Job Vacancies)

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – SME Sales

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

Driving Profitable growth for MTN Business

Ensuring a Culture of Operational Excellence

Accurate Planning and forecasting.
Provide input into operational and promotional planning which will ensure revenue growth within banking and Finance sector.
Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
Recommend ways to exploit new opportunities to grow revenues in the banking and finance sector further.
Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account management

Management and maintenance of account plans and promotional plans for Banking and finance sector.
Provide assistance with the end-to-end management of clients’ accounts under the SME’s supervision.
Manage one or more allocated accounts in line with vertical regional / channel strategy and macro-plans as defined regional sales managers.
Resolve escalated issues or escalate as appropriate.
Implement innovative promotional activities in line with Marketing and channel objectives,
requirements and guidelines.
Increase MTN’s Brand presence continuously by increasing MTN influence within the banking and Finance sector.
Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the banking and Finance Sector.
Liaise with relevant areas to ensure delivery of SLA.
Send regular feedback on competitive threats to MTN business and advice on
product/service enhancement requirements.
Provide feedback on MTN’s risk exposure regarding the financial performance of the banks and provide recommendations as appropriate.
Prepare reports on account performance as required.

Focus on providing Exceptional Client experience

Build and maintain solid relationships with all stakeholders.
Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
Ensure all customer queries are attended to and resolved within agreed SLA’s.
Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.

Business Analysis

Identify Business Improvement and Optimization opportunities that will result in
improvement of process performance.
Ensure that benchmarking is conducted with other companies and organizations
within and outside the industry.

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Qualifications, Skills and Experience:

The applicant must hold a Bachelor’s degree in any business-related course.
At least five years of experience in an area of specialisation;
Previous experience working in a medium to large organization.
Sales experience with telecommunications products and specific examples of closing large, strategic deals.
Must have both – the sales skills and technical knowledge to make presentations
and lead customer discussions to advance the sales process.
Requires understanding of SME buying cycles.
Key Account Relationship Management.
Understanding a broad range of company technologies and offering is required.
Strong skills in competitive sales and protecting the installed base as well as
creating new opportunities is essential.
Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company’s value proposition, and position it in a powerful way to generate budgets and close deals.
Must have the ability to deliver business value to the account and build on customer relationships.
Taking the Initiative
Analytical Thinking and problem solving
Strong interpersonal and communication skills
Ability to function under pressure.
Knowledge of; market and industry, range of corporate business partners

NB: Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

Deadline: 20^th March 2023

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