Supervisor Inbound Voice Branch Jobs – Stanbic Bank

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Job Title:  Supervisor Inbound Voice Branch

Organisation: Stanbic Bank

Duty Station:  Kampala, Uganda

 

About US:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

 

Job Summary:  The Supervisor Inbound Voice Branch will manage, support and cultivate a high sales and service culture to ensure customer satisfaction as well as coordinate the delivery of excellent service through effective leadership and management of all available resources.


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Qualifications, Skills and Experience:

  • The applicant for the Stanbic Bank Supervisor Inbound Voice Branch job must hold a First Degree in Commerce or related field
  • Three to four years of related work experience
  • Knowledge in report analysis, strategic planning, decision making and performance management.
  • Leadership, Mentorship, and people management skills.
  • Understanding the bank’s laid-down policies and procedures related to customer service, query management, sales generation and customer retention.
  • Knowledge of the functions of other departments within the bank and stakeholder relationship management.
  • Good negotiation, diplomacy and team building skills.
  • Customer Understanding
  • Product Knowledge
  • Cross and Up-Selling
  • Interacting with People
  • Developing Strategies
  • Embracing Change
  • Making Decisions

 

How to Apply:

All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

 

Click Here

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

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