Relationship Officer – Logbook Finance Product Jobs – Platinum Credit (U) Ltd

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Job Title:  Relationship Officer – Logbook Finance Product 

Organisation: Platinum Credit (U) Ltd

Duty Station:  Head Office, Kampala, Uganda

 

About US:

Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

 

Job Summary:  The Relationship Officer – Logbook Finance Product will ensure effective and efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

 

Key Duties and Responsibilities:

  • Develop and oversee relationships with clients to ensure top level service is provided to clients.
  • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
  • Consistent and frequent communication with clients providing complete, concise account information and guidance.
  • Addressing customer concerns and complaints.
  • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
  • Ensure assigned portfolio is performing as per company’s set targets.
  • Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
  • Ensure collections performance target of 90% and above for your portfolio.

 


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Qualifications, Skills and Experience:

  • The applicant must hold a Degree in Business Administration or any other relevant field.
  • Knowledgeable about Asset Finance.
  • Computer knowledge.
  • Customer Care Experience.
  • Must possess leadership and supervisory skills.
  • Excellent numerical and analytical skills.
  • Excellent interpersonal and communication skills.

 

How to Apply:

To apply, submit your application, detailed CV and testimonials to the address below;

 

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by

Email to: careers@platinumcredit.co.ug

 

Deadline: 15th February 2023

 

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