No Experience Customer Service Jobs – Reservations & Ticketing Officers – Uganda Airlines

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Job Title:   Reservations & Ticketing Officer – Kenya (No Experience Customer Service Job Opportunities)

Organisation: Uganda National Airlines Company Limited

Duty Station: Nairobi, Kenya

Reports to: Designated Supervisor

 

About US:

Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.

 

Key Duties and Responsibilities:

  • Make and confirm reservations for passengers.
  • Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines products to generate revenue.
  • Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Assist travel agents with seat confirmations, and upgrade/ downgrade proposals.
  • Handle Miscellaneous Charges Orders (MCO’s) and refunds, and process lost and time-barred tickets.
  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
  • Assist respond to any emergency or a major operational disruption affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.


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Qualifications, Skills and Experience:

  • The applicant should hold a Certificate in IATA
  • A diploma in sales and marketing will be of added advantage.
  • At least two years of work experience will be added advantage.
  • Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.
  • High level of computer proficiency
  • A sound understanding of mathematics and world geography
  • Customer-focused and hospitable.
  • Team player.
  • Proactive/results-orientated.
  • Warm, friendly, Self-motivated, pleasant & presentable.
  • Good communication and intrapersonal skills.

 

 

How to Apply:

All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 24th February 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

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