Job Title: Manager – Enterprise Risk & Fraud Operations
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Head – Risk & Compliance
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Manager Operational Risk and Fraud Operations is responsible for;
- Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.
- Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.
Key Duties and Responsibilities:
Risk Management
- Champion the implementation of the MTN risk management strategy and framework.
- Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.
- Periodic reporting to Risk Governance Structures on emerging risk and the control environment.
- Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.
- Implementing risk management process in line with the Enterprise Risk Management Framework.
- Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.
- Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.
- Offering a monitoring and oversight role for management regarding the Company’s risk profile.
- Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.
- Execution of the risk management methodology and related tools to effectively management risk within the Company.
Fraud Risk Operations
- Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.
- Operationalization and value for money for all Fraud tools that have been implemented by the Company.
- Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases.
- Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.
- Ownership of a process to manage incoming fraud incidents and timely escalation of the same.
- Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.
- Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions
Main KPIs include:
- Successful execution of the Risk Management and, Consumer Fraud Framework
- Proactivity engagement of key stakeholders regarding consumer fraud.
- Timely reporting.
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Qualifications, Skills and Experience:
- The ideal candidate for the MTN Uganda job must hold a Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit.
- Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage.
- Good knowledge of Enterprise Risks and Fraud Risk Management.
- Good written and verbal communication skills.
- At least three years of relevant Fraud investigation and management experience in the Financial Services Industry.
- Able to analyze large volumes of data using data analytical tools SQL or Excel
- Good written and verbal communication skills.
- Confidence to raise challenging questions and concerns when necessary.
- Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.
NB: Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online
Deadline: 4th March 2023
NB: Female candidates are strongly encouraged to apply
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