Collections Supervisor SME (Small & Medium Enterprises) Product Job Opportunities – Platinum Credit (U) Ltd

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Job Title: Collections Supervisor SME (Small & Medium Enterprises) Product 

Organisation: Platinum Credit (U) Ltd

Duty Station:  Head Office, Kampala, Uganda

 

About US:

Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

 

Key Duties and Responsibilities:

  • Develop and implement strategies to reduce and manage default rate and efficient management of the loan portfolio
  • Coaching on negotiation skills and best options available in collecting from hardcore clients.
  • Keep litigation cases low and ensure court matters are settled amicably and avoid unnecessary wastage.
  • Effective communication of vision, active coaching and development while comparing sales results to goals and taking appropriate action to correct when necessary.
  • Communicating job expectations; planning, monitoring performances and motivating loan officers to improve their performance.
  • Instilling discipline among Loan officers in regards to collections.
  • Ensure and maintain a good culture within the officers and continuously encourage cohesiveness.
  • Implement strategies that increase collection efficiency.
  • Ensure that the SME officers are proficient with standard operating procedures and 100% implementation of the Delinquency Escalation Processes.
  • Create an enabling relationship with the other departments and ensure all stakeholders understand our processes.
  • Work closely with the customer service department and ensure implementation of strategies that enables us satisfy our customers.
  • Train field officers on the importance of valuing our customers and ensure SME team has customer centered culture


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Qualifications, Skills and Experience:

  • The ideal applicant must hold a Bachelor’s Degree in a relevant field.
  • At least two (2) years’ experience in a related role in a Financial Institution.
  • Computer Knowledge.
  • Excellent Numerical and Analytical Skills

 

How to Apply:

To apply, submit your application, detailed CV and testimonials to the address below;

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by

Email to: careers@platinumcredit.co.ug

 

Deadline: 15th February 2023

 

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