Job Title: Specialist – Content Services
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Products & Services
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- To lead technical scoping and documentation of user requirements for new content services aligned to the plans from GTM Teams.
- Manage the implementation of content service enhancements.
- Apply the principles of the High-Volume Journeys and EPIC in the design of content services to ensure pro-customer experiences.
- Support the Digital Service Manager and Service Delivery Manager in the design and alignment of all content channels.
- Ensure adherence to the design process for content services aligned with the plan from the GTM Teams.
- Support both internal and external content service partners for needs that are outside the planned roadmap scope.
- Liaise with the customer-facing stakeholders to address issues arising from content services.
- To implement and manage the controls to prevent revenue leakage and risk to business in the delivery of content and digital services
- To support the Digital Team in their Business planning process with ideas and insights for new services and enhancements.
- Review the content on all customer-facing and experience channels as part of the lifecycle management.
- Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential digital products and services for development.
- Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
- Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
- Manage all testing of digital products and coordinate with the Network, IT, Revenue assurance, Customer Experience and segment teams for completion and consensus product testing prior to go-to-market.
- Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of digital product and service delivery.
- Support the digital managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.
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Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree or professional Marketing Qualification with proficiency in Microsoft Office Application (Word, Excel, Visio, and PowerPoint) from an accredited university.
- A minimum of two years of working experience in a similar role.
- Experience with Network or IT applications within the telecommunication industry.
- Experience in project management in the technology industry.
- Good understanding of MTN products and services
- Technical and commercial knowledge of design process and the content environment
- Products and services
- Process and business modeling
- Relationship management
- Project management
- Agile project management training
- Telecommunications industry
- MTN Uganda consumer products and services
- Knowledge of cellular telecommunications best practices
- Knowledge of local and international trends and markets
- Product management knowledge
- Understanding the regulated environment
- Consumer environment knowledge and factors impacting consumer demand
- Segment management knowledge
- Knowledge of customer value management
- Knowledge of consumer behavior and market dynamics and research principles
- Knowledge and understanding of competitors products
- Financial understanding
- Written and verbal communication skills
- Relationship management
- Scanning skills- to set for new ideas, trends, and principles
- Strong can-do attitude combined with an ability to use minimum resources to get maximum outputs
- Systems thinking- understanding the “Big picture”
- Delegation skills
- Business acumen- understanding of the business as a whole
- Networking skills
- Planning skills
- Innovation skills
- Strong analytical skills
- Ability to meet deadlines
NB: Female applicants are strongly encouraged to apply.
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. Female candidates are encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online
Deadline: 10th January 2023
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