Job Title: Service Centre Advisor (Several No Experience Jobs)
Organization: Exquisite Solution Limited
Duty Station: Kampala, Arua and Fort Portal, Uganda
About US:
Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions.
Job Summary: We are searching for reliable and qualified individuals who will drive excellent customer service in the Service Centres.
Key Duties and Responsibilities:
- Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
- Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support company-wide business initiatives at the branch
- Ensure Service Centre standards are maintained at all times according to the blue print
- Supervise third party teams
- Support the SC Manager in all operational activities in the store
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Qualifications, Skills and Experience
- The applicant must hold a Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
- At least two years of relevant experience in service related role
- Candidates must be from the region and fluent in the local dialect.
- Excellent communication skills
- Interpersonal skills
- Integrity
- Proficient computer skills
- Dynamic and highly competitive telecommunications & ICT industry
- Highly regulated environment
- Regionalization structure implication
- Performance driven environment
- Developing sophisticated client base
- Diverse cultural environment
DISTRICT OF OPERATION.
The Service Centers are found in the districts below and so the candidates MUST be residents OR be a native of the area, fluent in the local dialect/Language.
- Arua
- Kampala
- Fort Portal
How to Apply:
All candidates should apply online at the link below.
Deadline: 24th January 2023
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