Earn over 34,000 US Dollars as Computer Control Assistant at United States US Embassy

  Customer Service Jobs, Embassy and Foreign Mission Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda

Job Title:   Computer Control Assistant (Fresher US Embassy Jobs)

Organisation: United States US Embassy, US Mission in Uganda

Duty Station: Kampala, Uganda

Salary: USD $34,770

Position Number: Kampala-2022-54T

 

About US Embassy:

The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Natalie E. Brown currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

 

Among the offices operating under the U.S Mission to Uganda are:

  • United States Agency for International Development (USAID)
  • Centers for Disease Control (CDC)
  • Peace Corps

 

Job Summary: The Computer Control Assistant supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s. The incumbent reports directly to the Information Systems Officer.

 

The incumbent will manage and monitor all IT customer service incidents from initial troubleshooting through ticket resolution for computer hardware and software incidents on all Department of State (DoS) Unclassified Networks including Opennet, Dedicated Intranet (DIN) and Wi-Fi


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Qualifications, Skills and Experience:

NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

  • The applicants for the United States US Embassy Computer Control Assistant job opportunity should have two years of post-secondary Education. Required.
  • At least two years of prior experience in the management and use of information systems including information technology customer service is required.
  • Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, standard office practices and problem-solving techniques.
  • Ability to lift up to 50 lbs.
  • Sound technical skills and decision making to independently manage, administer and maintain user accounts
  • Developed interpersonal skills and ability to communicate variably with staff at post and help desks in DOS and ability to communicate information and problem solving in writing so others will understand.
  • Ability to communicate verbally and in writing with senior management and local and international vendors.
  • Analytical skills to provide subject matter expert recommendations and resolutions for technical problems related to equipment maintenance and operational readiness
  • The ability to present new ideas to improve customer service processes and resolve customer problems.
  • Must have excellent organizational and planning skills.
  • Ability to identify, research, and resolve technical problems relating to the technical environment.
  • Ability to work in stressful situations and meet deadlines.
  • Ability to evaluate customer service metrics and dashboard data for process improvement.
  • Must be able to obtain and hold a Top-Secret security clearance.
  • Language: Level IV (Fluent) speaking/reading/writing English is required.

 

How to Apply:

All those interested in working with the United States Embassy, US Mission in Kampala should send their applications online at the link below.

 

Click Here

 

Deadline: 16th December 2022 

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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