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Job Title:    Growth Manager

Organisation: Tugende

Duty Station:  Kampala, Uganda

Date: 1^st December 2022

About US:

Tugende is a for-profit social enterprise based in Uganda. Our mission is putting people in control of their own financial futures. We do this by helping people own income generating assets, providing services and support during and after ownership, and using data and technology to further de-risk these emerging entrepreneurs. Our core product is a lease to own model for motorcycle taxi drivers (boda bodas) who own their own motorcycles in 24 months or less with weekly payments similar to what they otherwise pay to rent indefinitely from informal landlords. Ownership significantly increases income, job security and road safety

Job Summary:  Reporting to the COO, we are searching for experienced, inspirational and versatile leaders to dramatically enhance Tugende’s growth across existing and new markets. As this is a leadership position, the ideal candidate will need to quickly connect with and earn the trust of the COO, other employees and external stakeholders, and be able to manage both teams and challenging individually driven projects.

Working closely with the COO and senior management, this individual will spearhead and own end-to-end new initiatives & projects, coach teams, develop internal talent and drive increased efficiencies. This is an excellent opportunity to harness talents and skills towards the acceleration of growth for one of the leading social impact- focused scale-ups in East Africa!

Reporting and Relationships: The Growth Executive will report to the Chief Operations Officer

Key Duties and Responsibilities:  

Growth Management

• Generate new and innovative ideas for driving revenue growth with well-reasoned hypotheses and analytical insights.
• Work on a variety of projects that steer results and implement intelligence in the following areas:
  • International Expansion
  • Product Diversification
  • Supply Chain Management
  • Process Improvement
  • Client Car
  • Digital Platform
  • Client Training and Development
  • Aftersale
  • Organisational Communication and Alignment
  • Talent Development for Operations Staff
  • Form and nurture strong, relevant cross-functional relationships. In particular, act as the bridge between operations and product development
  • Travel to new / growing markets and remote locations for extended periods of time at short notice.
• Project Management
• Deliver optimal efficiencies through continuous dedication to operational improvement and effective supply chain management
• Offer critical supervision and management in field operations including credit team (screening) and collections team as well as in back office operations e.g. administrative support team and client service.
• Foster an environment across operations that yields the sharing and implementation of best practices among all team members.
• Ensure quality control in client selection, portfolio quality management, product and processes, client protection, area selection and other aspects of operations.
• Vigilantly ensure full compliance with the existing policies of the company, especially the Operations Policies.

Preferred Qualifications and Experience

• Substantial experience growing both businesses and teams for both medium and large enterprises including developed markets (e.g., North America, Europe) and frontier markets (ideally Sub-Saharan Africa) is critical.
• Experience in leading diverse teams and achieving stellar targets.
• Demonstrates a notable passion for the social business sector and embodies Tugende values.
• Considerable experience and/or in-depth knowledge surrounding the transport/asset finance supply chain.
• Ability to fearlessly seek, identify and leverage lucrative opportunities.
• Action-oriented with the ability to drive decisions and develop results of high impact.
• Forward thinker with the capacity to work in tandem with Tugende’s articulated and anticipated growth needs.
• Proven project management experience with large cross-functional and virtual teams with high visibility deliverables.
• Previous experience in management consulting or entrepreneurship is an added advantage.
• MBA or equivalent degree – ideally from a well-respected institution.
• Excellent Microsoft 365 and G Suite skills are essential
• Exceptional time management skills and good judgement in applying the Eisenhower matrix
• Fluency in either of the following languages would be desirable:
  • French
  • English
  • Swahili
  • 2 local Ugandan languages

To be successful in the role

• Ability to get things done: Results-driven and the ability to meet adversity with tenacity. A master organiser and with the ability to anticipate needs before they arise.
• Strategic mindset: A natural problem solver both analytical and structured in their thinking. Deeply understand business operations and can synthesise information to recommend a plan of action, process change and systems improvement
• Leadership Traits: Self-aware and perceptive, positive, empathetic, flexible, and curious with the ability to keep track of every key project and connect the dots. Confident and humble enough to work behind the scenes

What will you gain?

• Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing East Africa’s asset-finance industry by building a sustainable business that ignites financial development.
• Join this movement!
• Great Team: The Tugende Group has a smart, fun, and growing team of ~400 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our customers. We first started in Uganda and we are rapidly expanding in East Africa.
• Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.

More About Tugende

Tugende means “let’s go” in Luganda. Our mission is to “help people help themselves”. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global

Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion startups in Africa. We have appeared in The Guardian, BBC, Economist, and elsewhere.

Tugende’s future includes multiple asset finance products and tools to help Tugende to reach millions of customers across Africa without losing high touch personal support.

As part of our regional expansion in East Africa, Kenya is now launched! Beyond geographic growth, Tugende’s future will include multiple asset finance products and tools to help Tugende to reach millions of customers without losing high touch personal support

How to Apply:

All interested candidates who meet the above requirements should submit their applications electronically through our online application system.

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