Job Title: Advisor – Call Centre (Correspondence Administrator) (Fresher Jobs)
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Team Leader – Call Centre
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- Quickly respond to customer’s inquiries, complaints, comments and Compliments appropriately within defined parameters
- Receive, action and/or forwarding correspondence to relevant departments within the organisation and do a follow up to ensure that where action is needed, it has been done.
- Identify problem areas and escalate to Line Management for action.
- Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional e-mail corresponding manner.
- Support newly launched and existing products and services by cross selling and providing educational information at every opportunity.
- Resolve customer queries at first Point of contact.
- Liaise with all departments regarding customer complaints, enquiries, and faults, ensuring that feedback is given appropriately.
- To manage reputational risk.
(adsbygoogle = window.adsbygoogle || []).push({});
Qualifications, Skills and Experience:
- The applicant for the MTN Uganda Advisor – Call Centre (Correspondence Administrator) job must hold a first degree
- Two years’ experience in a customer service role.
- Good Written Communication skills
- Agility
- Speed
- Innovative/Creative
- Problem solving skills.
- Flexible
- Team Player
- Social skills
- Decision making skills
- Proactiveness
- English proficiency
- Computer literacy with good typing speeds is desired
- Social media dynamics (Twitter, Facebook, LinkedIn, Instagram)
- Knowledge of social media trends
- Must have an active Social Media presence ( active accounts)
- Assertive
- Attentiveness
- Attention to detail
- Empathy
- Good team player
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 15th November 2022
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline