Fresher Advisor – Call Centre (Correspondence Administrator) Job Opportunities – MTN Uganda Limited

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Job Title:   Advisor – Call Centre (Correspondence Administrator) (Fresher Jobs)

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Team Leader – Call Centre

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Key Duties and Responsibilities:

  • Quickly respond to customer’s inquiries, complaints, comments and Compliments appropriately within defined parameters
  • Receive, action and/or forwarding correspondence to relevant departments within the organisation and do a follow up to ensure that where action is needed, it has been done.
  • Identify problem areas and escalate to Line Management for action.
  • Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional e-mail corresponding manner.
  • Support newly launched and existing products and services by cross selling and providing educational information at every opportunity.
  • Resolve customer queries at first Point of contact.
  • Liaise with all departments regarding customer complaints, enquiries, and faults, ensuring that feedback is given appropriately.
  • To manage reputational risk.


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Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda Advisor – Call Centre (Correspondence Administrator) job must hold a first degree
  • Two years’ experience in a customer service role.
  • Good Written Communication skills
  • Agility
  • Speed
  • Innovative/Creative
  • Problem solving skills.
  • Flexible
  • Team Player
  • Social skills
  • Decision making skills
  • Proactiveness
  • English proficiency
  • Computer literacy with good typing speeds is desired
  • Social media dynamics (Twitter, Facebook, LinkedIn, Instagram)
  • Knowledge of social media trends
  • Must have an active Social Media presence ( active accounts)
  • Assertive
  • Attentiveness
  • Attention to detail
  • Empathy
  • Good team player

 

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 15th November 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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