Job Title: Administrator – Activations (Customer Service Jobs)
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Supervisor – Provisions & Activations
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- To ensure that all authorized and vetted Customer requests for service are accurately and timely registered, provisioned and activated on the billing system.
- To timely and accurately raise incidents or work orders for service requests that can’t be completed in the Billing system.
- To make after sale service call to authenticate the provisioned services
- To ensure that the correct billable services and tariffs are assigned during activation of new subscribers and provisioning of additional services.
- Safely manage Client record files containing contracts and all subsequent Client communications.
- Account for all S.I.M. card stock assigned and provisioned (in-active for postpaid) and all pre-activation equipment that may change from time to time depending on the business needs.
- Sequentially and correctly file on a regular basis all client communication in respect to queries, requests in change of services, termination and any other correspondence related to Client’s services.
- Regular audits of all services provisioned – weekly/monthly reconciliations
- To liaise with internal customers (especially Sales Department personnel) to ensure ample and timely resolution of any external Customer affecting queries.
- Timely and accurate daily, weekly, and monthly to monitor performance.
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Qualifications, Skills and Experience:
- The applicant for the MTN Uganda Administrator – Activations job placement must hold a Bachelor’s degree (Business Administration, Accounting or its equivalent)
- At least four years of experience in a busy Customer environment – preferably a Telecom environment.
- Knowledge of MTN Uganda Enterprise products and services.
- Knowledge of MTN Uganda’s billing environment, DCLM, DCBS, SVP applications and ability to work under minimum supervision.
- Excellent communication skills
- A Customer service background with excellent interpersonal skills
- A high sense of integrity with good planning and organization skills.
- Excellent knowledge of products & services
- Team player, flexible with good communication skills.
- High concentration and accuracy levels.
- Trouble shooting & problem-solving skills.
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 15th November 2022
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