Job Title: Coordinator – Customer Operations
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: General Manger – Customer Operations
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- Raising PRF’s, IPA’s, track LPO’s, following up on invoices on behalf of the Customer Experience division.
- Managing finances for the CEX division and coordinating monthly reconciliation of OPEX liaison with the Finance Business Partner.
- Managing and accounting for division float.
- Managing and coordinating administrative tasks.
- Maintain and organize a calendar of events for the division and departmental motivation and recognition as well as special events such days like Easter, Christmas etc.
- Coordinate local and international travel with documentation, per diem and other facilitation for CEX employees with Finance and HR business partnrs.
- Record keeping of official attention e.g. legal letters, processes, developing and maintaining an effective filing system\
- Organizing all CEX’s divisional and sectional meetings and sessions.
- Managing the stores requisitions for stationery and refreshments for the entire division.
- Ensure the meeting and training rooms are well furnished with required furniture and equipment.
- Manage the filing, storage and retrieval of official CEX documents, and ensure that all records and databases are updated.
- Maintenance of office equipment for example, water, boilers, microwaves, and furniture and taking care of all replenishments.
- Working with the cleaning company to ensure the work environment is kept clean, tidy and safe.
- Coordination and reminders of the CEX employee participation in company events for CSR events and other internal events.
- Support the reception team and management of their Rota and uniform.
- Managing the GM’s calendar
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Qualifications, Skills and Experience:
- The applicant for the MTN Uganda Coordinator – Customer Operations job must hold a Bachelor’s degree in Business administration or related discipline.
- At least two years’ experience in a similar position in a large commercial organization.
- A Customer service background with excellent interpersonal skills
- A high sense of integrity with good planning and organization skills.
- Team player, flexible with good communication skills.
- Administrative skills.
- Good MS Office skills, word, excel and powerpoint.
- Ability to work with a big team and under pressure.
- Integrity and discretion
- Confidentiality
- Proactive and innovative
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 23rd November 2022
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