2 UN Jobs – Business Support Assistant – IT – United Nations World Food Programme (WFP)

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Job Title:  Business Support Assistant- IT SC4 (2 Job Opportunities)   

Organisation: United Nations World Food Programme (WFP)

Duty Station: Koboko, Uganda

Reports to: Head of Supply Chain

 

About US:

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

 

Job Summary:  The Business Support Assistant- IT will deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services during both food and cash distributions.

 

Key Duties and Responsibilities:

  • Carry-out system and Equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effective and enable easy and efficient use.
  • Undertake basic monitoring and troubleshooting of server system to ensure a consistent delivery of IT services to staff.
  • Support biometric identification and verification of refugee beneficiaries during food distribution in line with WFP standard GDT tool by scanning the Ration Card of the beneficiaries to ascertain their eligibility to collect food.
  • Respond to basic queries about technology and systems to support the correct application of technology.
  • Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
  • Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
  • Ensure information is up to date and accurate within inventories, databases, and archives to support senior officers in managing these systems.


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Qualifications, Skills and Experience:

  • The applicant for the United Nations World Food Programme (WFP) Business Support Assistant- IT job must hold a Degree in any IT related discipline
  • At least four years of experience supporting IT applications, LANs and WANs;
  • Previous experience in supporting small IT offices and IT personnel will be an added advantage;
  • Professional experience in biometric food assistance distribution and community engagement in refugee operation.
  • Language: Fluency in English and any or more of the following languages: Kakwa, Lugbara, Aringa, Alur Madi, Luo, Acholi is an added advantage.

 

Desired:

  • Academic or professional experience in computer science.
  • Previous experience resolving level 1 IT issues.

 

Competencies:

  • Governance, Strategy and Architecture: Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
  • Change Implementation, Project management, Planning and Optimization: Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
  • Technical Expertise: Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
  • Service Management: Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
  • Client Management: Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
  • Procurement and Contract Management: Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

 

How to Apply:

All candidates who wish to join the United Nations World Food Programme (WFP) in the aforementioned capacity should apply online at the online portal link below.

 

Click Here

 

Deadline: 18th November 2022

 

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