Several Customer Service Assistant Job Opportunities – Deposit Protection Fund of Uganda (DPF)

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Job Title:    Customer Service Assistant

Organisation: Deposit Protection Fund of Uganda (DPF)

Duty Station:  Kampala, Uganda

Reports to: Senior Officer/Officer Corporate Affairs and Public Relations

 

About US:

The Deposit Protection Fund of Uganda (DPF), which is also referred to as the Fund, was established as a separate legal entity following the enactment of the Financial Institutions (Amended) Act, 2016. Prior to this, DPF was managed by Bank of Uganda.

 

Job Summary:  The Customer Service Assistant will provide general office administrative and secretarial support activities and preliminary information to people visiting the Fund premises.

 

Key Duties and Responsibilities:

  • Ensure that visitors are educated on the relevant Fund procedures and policies.
  • Transmit correspondences to customers and staff.
  • Schedule and manage staff appointments with clients or company representatives.
  • Petty cash management.
  • Issue visitor passes where required.
  • Assist with protocol and events management as required.
  • Enrol individuals to participate in Fund programs and notify them of their acceptance.
  • Take clear and precise messages that display the specifics of what the caller needs from the individual the caller was trying to contact.
  • Greet persons entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
  • Answer inquiries and provide information to the general public, customers, visitors, and others of the Fund.
  • Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
  • Schedule appointments and maintain and update appointment calendars.
  • Handle and resolve complaints and queries from customers or the public and provide accurate information.
  • Perform administrative support tasks, such as proofreading, and transcribing handwritten information.
  • Receive payment and record receipts for services.
  • Analyze data to determine answers to questions from various stakeholders.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Keep a current record of staff members’ whereabouts and availability.
  • Ensure that all calls are routed to the appropriate departments or persons.
  • Relay messages promptly (through e-mail) to the concerned Fund staff.
  • Answer basic questions about the Fund and/or the Fund’s events/activities for callers who don’t need to be transferred to another extension; provide routine non-technical information using a reference guide.
  • Create, maintain and continuously update a directory of contacts – internal, as well as national, regional and international institutions regularly contacted by the Fund; (i.e., extensions, telephone contacts, fax numbers, e-mails, country codes, etc.).
  • Maintain an up-to-date/current (daily/weekly) calendar of any happenings within the Fund e.g., major events, launches, etc., to be able to provide basic information to callers

 

Key Outputs:

  • Positive and excellent customer experience.
  • Efficient and timely services and transmittal of correspondences.
  • Impeccably and professionally managed reception area.
  • A comprehensive and up-to-date telephone directory.
  • Updated weekly calendar of the Fund’s activities.


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Qualifications, Skills and Experience:

  • The applicant must hold a first-class or Second-class upper honours degree in Secretarial Studies, Customer Service and/or Public Relations, or related field
  • Three years of work experience as a customer care adviser/receptionist in a large organization is essential.
  • PABX Operator Course or Contact Centre Management is an added advantage.

 

Competencies:

Technical Competencies

  • Excellent customer care skills.
  • Good standard command of spoken and written English.
  • Records management.
  • Professional telephone etiquette.
  • Competency in Microsoft applications including Word, Excel, and Outlook.

Behavioural Competencies

  • Consistent, professional dress and manner.
  • Courtesy and tact in dealing with the public.
  • A confident and polite telephone manner.
  • Good hearing and a clear telephone voice.
  • Ability to work quickly and accurately under pressure.
  • Ability to deal with difficult callers calmly and professionally.
  • Awareness of confidentiality issues.
  • Detail-focused.
  • Excellent time management and reliability.

 

How to Apply:

All qualified and interested candidates should apply online at the link below.

 

Click Here

 

Deadline: 4th November 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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