Job Title: Senior Specialist – Digital GTM
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Products & Services
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- Manages the process and delivery of all consumer voice, messaging & data products as per the products and services roadmap and MTN Group strategy.
- Responsible for the lifecycle management of all consumer voice, messaging & data products in post launch mode.
- Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential products and services for development.
- Develops new voice, messaging & data products aligned to overall MTN strategy and operating model.
- Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
- Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
- Support the business intelligence teams in their function of business case formulation for proposed voice, messaging, and data products.
- Supports the segment teams in their go-to-market plans and readiness of new voice, messaging & data products.
- Manages all testing of the voice, messaging & data products and coordinate with the Network, IT, Finance, Customer Experience and Segment teams for completion and consensus product testing prior to go-to-market.
- Support the segment teams responsible for maintaining up-to-date product information on all subscriber touchpoints for all voice, messaging & data products.
- Tracks performance of products/services against budget in terms of performance, uptake, and profit, and liaises with relevant areas to develop and implement actions for improvement of performance.
- Supports the segment managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.
- Develops and maintains metrics & reporting mechanisms to monitor the voice, messaging, and data products performance.
- Manages marketing & product research around consumer insights and market share and exploit findings for the benefit of the voice, messaging, and data uptake.
- Analyses and report on new technology trends and innovations.
- Analyses and report on key internal and external performance indicators.
- Develops processes to facilitate optimal functioning of voice, messaging, and data products.
- Present ideas on product performance and fit to market requirements.
- Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery.
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Qualifications, Skills and Experience:
- The ideal applicant must hold a Bachelor’s degree or Professional Marketing qualification
- Proficient with MS Office applications
- At least three years’ experience in marketing in a telecommunications environment
- At least three years’ experience in product management and development.
Other Training:
- Products and services
- Process and business modeling
- Relationship management
- Project management
Competencies/Skills:
- Strategic understanding of the Telecommunications environment.
- Knowledge of the Business Strategy.
- Effective oral and written communication skills.
- Effective Business writing skills.
- Exemplary Planning and Time Management skills.
- Good interpersonal skills.
- Must have attention to detail.
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 7th October 2022
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