Job Title: Head of Service Delivery
Organisation: Ericsson
Duty Station: Kampala, Uganda
About US:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Summary: We are now looking for a Head of Service Delivery who ensures that all contractual deliveries are fulfilled towards Contract by line and functional organizations. The role is responsible for planning and delivery of projects and demands as part of customer program along with presales activities. You will be reporting to Head of Service Delivery Southeast Africa for specific account.
Key Duties and Responsibilities:
- Do customer Program/Project Execution
- Do project planning based on customers demand inflow.
- Do regular financial reporting and follow-up with account functions.
- Setting project goals and follow up on resources performance w Close co-operation with DU/R&D to achieve program delivery goals.
- Support customer in preparation and delivery of services quarterly roadmap.
- Own Regular governance with customer business and technology units.
- Work in close coordination with Account organization and KAM.
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Qualifications, Skills and Experience:
- University degree in Technology or Economics, preferably MSC, MBA or equivalent.
- PGMP or PMP certification.
- Strong leadership skills with focus on team performance 8+ years.
- Ericsson Converged Wallet or equivalent e-wallet platform 5+ years.
- Result oriented with customer first attitude.
- Can handle stressful and ambiguous situations.
- Excellent communication skills in written and spoken English.
- Self-motivated with strong drive and initiative, collaborative, relating and networking.
- Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson.
- Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
- Good at handling resource planning and competence development.
How to Apply:
If you are interested, please share your CV with Soumadeep Mukherjee via Email [email protected] and apply using the link below.
Deadline: 17th October 2022.
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