Customer Care Officer Job Opportunities – Uganda Post Limited (Posta Uganda)

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Job Title:    Customer Care Officer

Organisation: Uganda Post Limited (Posta Uganda)

Duty Station:  Kampala, Uganda

 

About US:

Uganda Post Limited, trading as Posta Uganda. UPL  is the most extensive provider of postal services in Uganda, having an extensive network of postal delivery outlets down to sub-county level.

 

Job Summary:  The Customer Care Officer will be responsible for creating and maintaining a favorable public image of the company by working with social media and advertising teams while producing PR reports to Management.

 

Key Duties and Responsibilities:  

  • Plan and carry out Customer Care and Public Relations campaigns and strategies
  • Monitor the public and media’s opinion of the company and advise management on how to further strengthen company reputation.
  • Write and edit press releases, leaflets brochures, speeches, newsletters, websites, annual reports and social media content.
  • Develop a media relations strategy for the company, seeking high-level placements in print broadcast and online media.
  • Train other employees on how to handle media enquiries and press interviews
  • Develop good working relationships with the media and liaising with the press on potential news stories.
  • Monitor, analyze and communicate Public Relations results to management on a quarterly basis.
  • Promptly manage and update client’s social media posts
  • Prepare and monitor the public relations budget on a quarterly and annual basis and allocate funds appropriately.
  • Maintain a keen understanding of postal industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.
  • Any other duties that may be assigned to him/ her by superiors from time to time.

 

Key Performance Indicators

  • Public Relations team response time to inquiries
  • Rate of Customer retention
  • UPL brand visibility
  • Website traffic and website conversation rate


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Qualifications, Skills and Experience:

  • The applicant must hold an Honor’s Bachelor’s Degree in Social Administration, Public Relations, or Mass Communication
  • Relevant Post-Graduate qualification shall be an added advantage
  • At least four (04) years’ relevant experience, with two (02) years’ hands-on experience in Customer care, mass engagement or public relations from a reputable organization
  • Proven track record in designing and executing successful public relations at both local and national level
  • Experience in acting as company spokesperson and skilled in both broadcast and print media.
  • Willingness and ability to learn about the Postal business trends and innovations
  • Excellent knowledge of social media platforms.
  • Excellent customer service skills
  • Must be a confident communicator and presenter
  • Be able to keep company information confidential
  • Excellent writing and editing skills.
  • Must be self-motivated with a positive and professional approach to management
  • Be in a position to remain calm in stressful situations

 

How to Apply:

All interested candidates should send their application i.e. cover letter, CV, and copies of academic documents to careers@ugapost.co.ug in one PDF document; to reach the address below. Please put the job you are applying for as the Subject (Strictly).

 

The Head, Department of Human Resource and Administration

Posta Uganda

P.O. Box 7106

Kampala, Uganda

 

Note: Please do not hand deliver your application.

 

Deadline: 31st October 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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