Job Title: Product Officer – Engagement (Fresher Jobs)
Organisation: Spark Microgrants
Duty Station: Kampala, Uganda
About US:
Spark MicroGrants believes in a world where everyone lives with dignity and determines their own positive future. For nearly ten years, Spark MicroGrants has been pioneering a new approach to international aid. We believe in local solutions and catalyzing rural villages facing poverty into action.
Job Summary: We are seeking an Engagement Officer who will be responsible for identifying technology training needs of the organisation and developing programmes to meet those needs. The officer will also be a point of contact for various stakeholders including implementing partners, Community Based Facilitators (CBFs), partner trainers and Spark’s program team to the product team. He/she will manage the issue log on different organisational systems, resolution of these issues and ensure that the solutions are communicated to the relevant stakeholders.
Key Duties and Responsibilities:
- Work closely with the product team to develop and maintain the organisational data collection tools.
- Requirements engineering i.e. establishing and documenting requirements for the different teams on the different organisational platforms (data collection forms, dashboards and applications) managed by the product team.
- Product support and communication coordinator including
- Managing the collection of issues/feedback from the relevant stakeholders
- Assigning or escalating the collected issues accordingly within product tools
- Following up with the relevant product staff to ensure that the issues are resolved
- Ensuring that the relevant stakeholders are informed once the issues have been resolved
- Developing training materials (manuals/content and videos) to be used to train different stakeholders i.e Implement partners, Community Based Facilitators, Spark and partner trainers on the use of different systems/platforms.
- Conducting training of different stakeholders i.e Implement partners, Community Based Facilitators, Spark and partner trainers on the use of different systems/platforms.
- Working with the program teams to resolve any field related technical issues affecting Community Based Facilitators be it hardware or software
- The engagement officer will be responsible for identifying capacity-building needs and developing and leading capacity-building activities.
- Contributing to any other assignments as identified by the supervisor.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree in IT or a related discipline.
- Two or more years of experience working in delivering high quality training on digital tools.
- Experience of managing stakeholder feedback.
- Strong interpersonal skills and ability to build relationships with stakeholders and senior management.
- Understanding of data management policies
- A strong understanding of data flows within a system
- Strong IT skills with knowledge of MS Office software packages and mobile applications
- Good verbal communication skills
How to Apply:
All suitably qualified candidates should apply online at the link below
Deadline: 7th October 2022
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