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Job Title: Client Liaison Officer (Fresher Job Opportunities)

Organisation: Marie Stopes Uganda (MSU)

Duty Station:  Kampala, Uganda

About US:

Marie Stopes Uganda (MSU) is an NGO registered in Uganda. We are affiliated to Marie Stopes International. For over 20 years, Marie Stopes Uganda (MSU) has been working to provide voluntary family planning (FP) services to thousands of men and women across the country. MSU is the largest, most specialized private FP and reproductive health (RH) organization working in every district of Uganda with approximately 30% of modern contraceptive market share.

Job Summary: Reporting to and working with the Centre Manager, the Laboratory Technician’s main role is to maintain the high clinical standards expected by MSI and actively work to promote the clinic and contribute to improved financial performance.

It is particularly important that the post holder is able to sustain a close and collaborative partnership with operational staff in the support office and field, so that project deliverables remain a focus of operational activities. This post holder will be able to work productively with the Research, Monitoring & Evaluation, Operations and Social Franchising teams to ensure that programme activities serve the indicators in MSU’s M&E framework

Key Duties and Responsibilities:

Client care

• Provide comprehensive laboratory services to centre clients.
• Taking necessary steps to ensure that all centre clients are treated with sensitivity, respect, and consideration.
• Promptly refer clients to the Centre Manager if complaints are raised              Level of professionalism maintained in fostering MSU’s image as a high-quality health service provider with skilled staff.

Supplies Management:

• In liaison with the Centre Manager, ensures that adequate, but not excessive stocks are maintained.
• Ensure that Lab stock cards are up-dated regularly.
• Ensures that appropriate spare equipment (e.g. bulbs for microscope, slides, test tubes) is maintained at the centre to avoid inconveniencing clients.
• Ensure that the Centre Manager is alerted in a timely manner of expiring reagents to allow for timely notice to Support Office and transfer to another centre for usage.
• Level of professionalism maintained in fostering MSU’s image as a high-quality health service provider with skilled staff.

Technical Excellence:

• Based on laboratory request form and recorded client notes, be able to conduct and report on the tests such as: Blood slide for malaria, film commentary, Urinalysis, Microscopy (stool, urine, HVS swabs), occult blood (stool), white cell count, blood grouping, clotting time, ESR, widal tests, VDRL/RPR, HB, Gram Stain, Brucella test, HCG test, Sickling Test, blood sugar, semen analysis, sputum AAFB, HIV rapid tests AND any other relevant tests.
• Ensure that the highest standards of laboratory services are provided to clients as per AMREF, MOH and MSI guidelines.
• Take responsibility and ensure that their laboratory comply with Infection Prevention Guidelines i.e.
• Correct and orderly storage of reagents and supplies
• Correct and timely decontamination procedures in place and implemented at all times
• Correct medical waste management (sorting out general waste and, contaminated waste and sharps correctly)
• Disposable gloves are worn at appropriate times by the Laboratory Technician
• Clean and tidy laboratory is including all equipment such as microscope, centrifuge, and fridge, bench-top /sink area at all times.
• Ensure the reagents are correctly transported and stored (including maintenance of cold chain for refrigerated reagents)
• Ensure a warm and attractive laboratory environment for clients.
• Ensure that the laboratory is clean, neat and tidy at all times.
• No incidents of theft, wastage or stock outs of supplies
• Commitment to continued technical and personal development
• Correct storage / covering of microscope & centrifuge when not in use (disconnect form power) and ensuring there is proper safety procedures used with laboratory equipment
• Ensuring quality control on all day- to –day laboratory test procedures

Record Keeping and Reporting:

• Ensure that laboratory test orders and results for company clients are properly recorded on the claim forms.
• Ensure that the laboratory test orders and results for all other clients are clearly and properly recorded
• Ensure that the laboratory registers are correctly and neatly completed (MSU clients, VCT & Outside Contract Work etc)
• Ensure that timely monthly laboratory reports are forwarded to the Centre Manager.
• Monitor fridge temperature and record the figures (temperature inside fridge) on a daily basis
• Timely and accurate recording and submission of results to medical staff and Centre Manager accordingly.
• Infection Prevention protocols in place in the laboratory and correctly followed
• Willingness and ability to undertake multitasking and assist clinical staff with all aspects of MSU activities as appropriate

Budgetary control: 

In liaison with the Centre Manager:

• Takes responsibility for costs in the laboratory to be contained within the approved annual budget.
• Strives for income from laboratory services to meet or exceed budgeted targets, including providing contract laboratory services for non MSU clients to improve sustainability of laboratory service provision.

Promotional Activities:

• Community Outreach: The laboratory technician shall participate on community outreach activities as directed by the Centre Manager. This may include mobile VCT services, and other networking activities.
• Promotion: Fully participates on planned promotional activities as required and directed by the Centre Manager.

Team development: 

• Working in consultation with the Centre Manager towards the centre targets set by the organisation
• Perform any other duties as required by the Centre Manager. (Teamwork)

Professional and Ethical Conduct:

• MSU laboratory technicians are expected to observe the relevant code of conduct for allied health professionals in Uganda in regard to professional and ethical conduct.
• All laboratory services provided must be with the highest standard and safety to clients and staff.
• Excellent timekeeping and time management with assigned duties
• Takes responsibility for costs in the laboratory to be contained within the approved annual budget.
• Strives for income from laboratory services to meet or exceed budgeted targets, including providing contract laboratory services for non MSU clients to improve sustainability of laboratory service provision.
• Competent management of emergencies and referrals.
• Frequency of updates to Team members about new drugs and SRH.
• Quality of clinical updates imparted to staff.

Promotional Activities:

• Community Outreach: The laboratory technician shall participate on community outreach activities as directed by the Centre Manager. This may include mobile VCT services, and other networking activities.
• Evidence of Client Referral Network Developed.

Qualifications, Skills and Experience:

• The ideal applicant must hold a Diploma in Medical Laboratory Techniques from a recognized institution
• Full registration with Allied Health Professionals Council
• Ability to perform laboratory procedures efficiently and effectively to AMREF, and MOH standards
• Knowledge of Family Planning
• Ability to work in deadline driven/results orientated atmospheres
• Strong people management skills
• Keen to pursue personal development
• Strong commitment to the goal and vision of MSU
• Results driven
• Pro choice

How to Apply:

All candidate should apply online at the link below.

Click Here

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