Job Title: Analyst, Subscriber Registration (Fresher Jobs)
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Subscriber Registration
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- Act as a focal point/central instrument for the collection, analysis and dissemination of information relevant to the subscriber verification function
- Utilization of the experience with business Intelligence tools to provide insightful analysis and reporting capabilities.
- Create and maintain quality dashboards and reports for the subscriber verification function
- Delivery of high quality subscriber reconciliation information across divisions as per defined schedules
- Identify opportunities to improve operational processes and drive business efficiency based on rigorous analytical examination
- Conversion of data into information needed to manage a demanding and growing volume of work.
- Establish or improve on reporting templates and mechanisms and produce basic instructional tools.
- Helping internal customers to interpret and understand data in reports.
- Produce management reports highlighting performance analysis of weekly, monthly and quarterly results
- Determine long-term headcount & staffing requirements.
- Partner with the subscriber verification leadership team to ensure that service goals are achieved across all the verification operations; facilitate the review and analysis of factors impacting service delivery performance
- Manage and maintain real-time day-to-day staffing levels of the subscriber verification team to achieve service level goals
- Update, control & manage system files containing schedule and shift information.
- Creating long and short term forecasts for verification workload and handling times. This involves intraday, daily and weekly forecasts
- Test the subscriber verification team schedules regularly to ensure adequate and optimal resourcing across all hours and process touch points
- Train leadership on the use of workforce planning tools (e.g. work modes, schedule adherence
Qualifications, Skills and Experience:
- The applicant for the MTN Uganda Analyst, Subscriber Registration job must hold a job must hold a bachelor’s degree in any business related field
- Two years of experience in area of specialization
- Strong Statistical and Mathematical background.
- Exposure in a Customer Operations environment at a planning level is desirable
- Excellent presentation skills
- Good numerical, analytical and evaluative skills to conduct data and/or statistical analysis and there by present it in easy to understand format including but not
- Have a strong “client service “ mindset and the ability to use collaborative & non-adversarial approaches in achieving goals
- Strong work ethic and ability to work with minimal supervision
- Alertness to quality and attention to detail
- Aptitude for learning, understanding and applying concepts
- Ability to work within a team and work independently
- Sense of urgency necessary to meet goals, objectives and deadlines
- A sense of innovation & ability to independently, resourcefully, and creatively research and implement new solutions
- Strong interpersonal skills,
- Good oral and written communication skills
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online
Deadline: 27th September 2022
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