Job Title: Analyst – Revenue Assurance (Fresher Jobs)
Organisation: MTN Mobile Money Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Manager Revenue Assurance
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Analyst – Revenue Assurance will be tasked with;
- Improving revenues and profitability through the complete assurance of revenues and minimization of leakage
- Supporting the operations infrastructure for the performance of Revenue Assurance controls within MTN Mobile Money Uganda Ltd
- Supporting the performance of the control environment in an effective and efficient manner
- Supporting the incident management process relating to revenue and cost-impacting issues within MTN Mobile Money Uganda Ltd
- Supporting the overall Revenue Assurance Shared Service operational performance and interfaces to customers (MTN operations)
Key Duties and Responsibilities:
Strategic Planning
- Provide input into Revenue Assurance strategy aligned with the overall MTN Strategy
- Aid the dissemination of the RA strategy with stakeholders and colleagues from across the MTN Business.
Operational Framework Planning
- Engagement with MTN Group RAFM Centre of Excellence to understand the risk and control framework for MTN RA operations.
- Working with MTN Group RAFM COE (Centre of Excellence) to provide input into new control design required for operational implementation.
- Support of the process for implementation, ensuring:
- Vendors or internal delivery teams are monitored in the delivery process
- Requirements are clearly defined and agreed
- Solution design is informed
- Testing is performed
- Implementations of the controls is achieved in terms of time and quality
- Input to planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.
Operations Infrastructure Planning and Deployment
- Understand the industry trends in relation to Revenue Assurance operations infrastructure and performance
- Support for the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met
- Ongoing enhancement of the Shared Service infrastructure to ensure existing and future operations needs are met
Operational Framework Management
- Awareness of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time
- Undertaking of the control performance of the Shared Service Centre, ensuring:
- Timely receipt of data from all source systems
- Validation of the accuracy and completeness of data from all source system
- Control execution per the agreed schedule
- Analysis of control results to identify exceptions
- Root cause analysis to identify issues and incidents
- Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.
Operational Incident Management
- Support of the incident management process for responsible operations, including escalation management. This includes:
- Issue analysis, confirming the nature and impact of the incident
- Logging of the issues in the prescribed manner, format and system
- Quantification of the leakage risk relating to the incidents identified
- Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
- Escalation and communication of the impact of the issues to Group and local management and executives
- Oversight of the incident resolution, ensuring service levels have been met.
- Incident resolution and closure management, including final quantification and benefits identification.
Technology Management
- As a customer of Revenue Assurance technology, responsibilities include:
- Involvement, as key customer in the specification, evaluation, design and implementation of technologies
- Support of interface with RAFM Technical Assurance management
- Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation
- Support in vendor management relating to performance of the vendor and solution
Continuous Improvement
- Input of operational improvements required to reduce and mitigate risks identified
- Engagement with key stakeholders in the review and agreement of improvement motivations
- Support for improvement delivery, ensuring timeliness and quality standards are met
- Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
- Support for control gap closure, control quality and risk reduction improvement delivery
- Reporting of improvement results and residual risk level
Stakeholder Management
- Support for the framework development for the supply and performance of services from and to these customer and stakeholders
- Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
- Assist Fraud Management with investigations where required
- Highlight any findings to Fraud that requires Fraud to investigate
Audit Management
- Awareness of audit supplier expectations in relation to audit plans and approach
- Providing audit support provided to auditors during the performance of the audit
- Review, and input to audit findings, ensuring an optimal outcome for MTN
- Support for prompt and effective issue resolution and closure.
Revenue Assurance Governance Process
- Support the education of internal customers on the role of RA – through the RA Governance forums – and how they may contribute
- Implement action points related to Revenue Assurance Governance forums
Reporting
- Keenly monitor and maintain the accuracy of reports that measure revenue streams
- Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting
Qualifications, Skills and Experience:
- The applicant for the MTN Mobile Money Uganda job must hold a University Undergraduate Degree – B.Com /B.Acc/LLB/BSC
- Preferable – CISA/CISM qualification.
- One year of experience in a complex, technology-oriented industry
- A good appreciation of telecommunications/Fintech technology
- At least one year of working knowledge with internal control and governance systems and environments is essential
- At least 1 year of data analytics experience
Training:
- Standard desktop systems training – Microsoft Office applications
- Telecommunications technology training would be advantageous
- Audit training advantageous
MTN Mobile Money Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline