Job Title: ICT Support Officer
Organisation: PostBank Uganda Ltd
Duty Station: Kampala, Uganda
Reports to: ICT Services Manager
About US:
PostBank Uganda Ltd is a Government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on the mass market with operations spread across the country.
Job Summary: The ICT Support Officer will be responsible for ensuring support to Finacle and other user applications, routine installation of IT infrastructure to end users where necessary.
Key Duties and Responsibilities:
- Receive all IT related requests and incidents via the IT Service desk system, email or phone and resolve them promptly.
- Ensure that all IT requests and incidents are properly logged, serialized and tracked for closure.
- Coordinate with the bank users to ensure that they receive responses to all IT queries or requests promptly.
- Operate the IT service desk to ensure that IT service meets agreed service levels with the business.
- Provide user support on the core banking application (Finacle) and other IT applications to all bank users.
- Works with end users, gather needs and make recommendations for improvements in the bank systems;
- Provides support to PC users relative to operating hardware, software and communication services.
- Basic installation and troubleshooting of Microsoft products especially office applications and operation systems, email setup and routine configurations for bank users.
- Assist with hardware and software installation, maintenance, printer setup and other hardware peripherals.
- Prepare monthly reports for incidences, faults and related IT issues.
- Any other duties as may be assigned by the Supervisor from time to time.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in IT, Computer Science or Business computing.
- Certification in ITIL or other customer service training is an added advantage.
- At least two to three years of work experience in a fast paced business environment
- Ability to trouble shoot in technical areas.
- Primarily the position requires a person with previous customer support experience,
- Excellent written and verbal communication skills,
- Strong commitment to service, ability to work independently, and the ability to work well under pressure in a fast-paced and changing environment.
- Versatile individual with a good attitude.
- Desire to continuously learn from peers and industry
- Proactive and good at problem solving
How to Apply:
All candidates should apply online be sending the following documents:
- Detailed CV
- Certified copies of academic documents
- Applicants address and day time telephone contacts
- Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.
Please send your application to [email protected] addressed to the Ag. Chief HR Officer and put the job you are applying for as the Subject (Strictly).
Deadline: Friday 30th September, 2022.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline