Contact Centre Agent (Several No Experience Customer Service Jobs) – ABSA Bank

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Job Title:  Contact Centre Agent (Several No Experience Customer Service Jobs)

Organisation: Absa Group Limited (formerly Barclays Bank UK)

Duty Station: Kampala, Uganda

 

About US:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

 

Job Summary:  The Contact Centre Agent will provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

 

Key Duties and Responsibilities:  

Customer Experience support:

  • Assist in the Customer Experience roll out of various campaigns to drive customer service related matters.
  • Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes

Customer Service Surveys:

  • Ensure that data required by the survey house is received on time and accurate.
  • Review reports on problems identified.
  • Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey.

Statistics:

  • Collection and consolidation of weekly, monthly and quarterly statistics.
  • Track management expenses for Customer Experience costs and expenses

Switchboard Operators Management:

  • Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning

Events Management:

  • Plan, coordinate and execute events in driving a positive culture of Customer Experience

Internal support:

  • Provide additional support to the Communication/Marketing areas





Qualifications, Skills and Experience:

  • The ideal candidate for the ABSA Bank job must hold relevant qualifications
  • Bachelor’s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

 

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

 

Click Here

 

Deadline: 24th September 2022

 

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