IT Administrator NGO Jobs – Hope for Justice

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Job Title: IT Administrator

Organisation: Hope for Justice

Duty Station:  Kampala, Uganda

 

About US:

Hope for Justice is a global non-profit organisation which aims to end human trafficking and modern slavery. It is active in the United Kingdom, United States, Cambodia, Norway, Australia, Ethiopia and Uganda and has its headquarters in Manchester, England.

 

Job Summary:  In this role, you will be responsible for the organisation’s global IT estate (with particular focus on the African countries) to ensure that systems, applications and solutions effectively and securely support the organisation’s activities, provide remote IT support to, and knowledge transfer across the global userbase (with particular focus on the African countries) and provide hands-on support for in-country IT assets.

 

Key Duties and Responsibilities:

  • Administration of the Microsoft 365 environment and other cloud-hosted systems as required
  • To provide in-person support and remote support to the global userbase
  • To facilitate the transfer of knowledge across the global userbase about effective use of technology
  • The hands-on support for in-country IT assets such as the equipment located in the main offices, Lighthouses, regional hubs etc., as well as end-user equipment that is brought into these locations
  • Prepare equipment for new starters (e.g., laptop), access to relevant systems (incl. M365 SharePoint, M365 email etc.) and assist with the on-boarding procedure
  • Trouble shooting system (e.g., PCs, Email, Data security, Internet problems), diagnosing and solving issues with hardware/software
  • Ensure anti-virus and MS Windows security update, and data backup on all computers
  • Monitoring and Troubleshooting systems (e.g., printers, laptops, security access systems, video conference systems etc.)
  • Installing new software and hardware components as needed
  • Regularly evaluating our IT systems to ensure they meet the necessary demands
  • Ensuring data storage is safe and secure • Educate the userbase on aspects of information security
  • Educate in use of SharePoint, emailing, filing and organising of their folders etc as necessary
  • Maintain inventory of all electronic devices at Hope for Justice
  • Maintain all devices up to standard with our IT and Data protection policies and procedures • Other tasks assigned by Line Manager




Qualifications, Skills and Experience:

  • The ideal candidate should have Relevant qualification in computer science or similar subject
  • At least two to three years of experience working in an IT department administering Microsoft and/or Google collaboration platforms
  • In-depth knowledge of Microsoft 365, Windows 10 / 11, TCP/IP networking, mobile device management
  • Familiar with computer hardware • Experience in PowerShell a bonus

 

How to Apply:

Download and complete the Application form. Email your covering letter, CV/resume and completed Application Form to: applications.ug@hopeforjustice.org

 

Please download the application form: Click Here

 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy.

 

Deadline: 5th September 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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