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Job Title:   Customer Service Officer (Fresher Job Opportunities)   

Organisation: I&M Bank Uganda

Duty Station:  Kampala, Uganda

Reports to: Branch Manager

About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

Job Summary: The Customer Service Officer will build, cultivate and support business relationships with potential/existing customers and translate those relationships into profitable business for the Bank.

Key Duties and Responsibilities:

• Source new business both digital banking and insurance from walk in clients within the bank.
• Contribute to the formulation and implementation of strategies necessary to reactivate dormant /inactive accounts and sustain existing accounts.
• Identify customer needs and proactively seek to provide products/ services to meet the identified needs.
• Receive customer instructions, enquiries such as Standing Order, Instant Statement, Stopped Cheque/Account, Safe Deposit applications and deliver them to relevant staff for processing.
• Build and consolidate pleasant relationship with the bank’s customers and maintain good disposition towards all customers to ensure the Bank retains the existing accounts.
• Liaise with bank staff to facilitate customer service delivery and to reduce service delivery bottlenecks.
• Regularly contact customers via telephone calls to obtain feedback on service quality and customer satisfaction levels.
• Always contact customer timely to pick their ATM cards and cheque books when delivered at the branch.
• Attend to all customer inquiries/requests; guide customers and liaise with the different functions to ensure customer satisfactions.
• Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions.
• Manage access to the Customer Service desk such that access is restricted to prospective account holders and customers to prevent leakage of information to strangers.
• Ensure timely resolution of customer complaints and issues.
• Assist customers in the account opening process based on compliance and KYC procedures.

Qualifications, Skills and Experience:

• The applicant must hold a first degree in any field or its equivalent in any relevant discipline.
• At least two years of relevant work experience in a banking industry.
• In-depth knowledge of the bank’s products and services in relation to the competition.
• Relationship management/ marketing/networking Skills
• Problem solving skills.
• Result Orientation with high levels of analytical Thinking.
• Relevant communication skills with a Professional disposition.
• Understanding of basic electronic banking trends and developments
• Highly Customer Centric, has empathy for the customers situation
• Works accurately and with eye for detail

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 15^th August 2022

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