Customer Service Executive Job Opportunities – Fracht Uganda

Job Title:    Customer Service Executive  

Organisation: Fracht Uganda

Duty Station:  Kampala, Uganda

 

About US:

Fracht aims to deliver innovative, tailor-made logistics solutions that give our customers quantifiable added value. We achieve this with our dedicated personnel, our long-standing experience and the latest information technology.

 

Job Summary:  The Customer Service Executive will ensure that FRACHT delivers the best and highest possible standards of service to its customers. To ensure maximum customer satisfaction.

 

Key Duties and Responsibilities:

Co-ordinating with Internal and external stakeholders

  • Receives information, documents and instructions from clients
  • Initiates file openings and document dispatches
  • Handles inquiries and preparation of quotations to existing clients
  • Verifies confirmed business in relation to the approved quotation
  • Checks documents for correctness and completeness
  • Co-ordinates all activities with both internal and external stakeholders (Operations and Finance depts, affiliated offices or agents, branch offices, transporters and others)
  • Monitors the progress of all ongoing transactions daily
  • Prepares and dispatches invoices to Clients

Monitoring and follow up

  • Proactively assess information and documentation required, immediately upon receipt of order or documents for smooth clearance and delivery.
  • Follow up for the required or missing information and documentation with the relevant parties
  • Periodically coordinate with the Finance department and Clients for payments of due invoices.
  • Proactively Inform the clients about due invoices for payment prior to release of incoming shipments, allowing the client to make preparations to pay prior to arrival

Providing Customer care Services

  • Keeps the client informed of the progress of current consignments
  • Suggests improvements in work procedures
  • Prepares daily, monthly and annual cargo status and review reports
  • Provides alternative solutions to challenges that Customers may face while importing or exporting their goods.
  • Attend business meetings when requested by Clients

Client Visits

  • Prepares and Submits Client Visit schedules to the head of Customer service
  • Following the approved Client visit schedule meet the clients
  • Prepare and submit Client Visit reports to management

Reporting

  • Reports accidents and any other irregularity with potential financial implication to management immediately once made aware of the incident
  • Issues client complaint forms on each complaint and avails them to the head of section for further processing and closing.

Recording

  • Opens and updates files daily
  • Ensures that proof of delivery is available on all transport files prior to closure of the file
  • Ensures timely updates are done in the electronic cargo tracking system for all shipments handled
  • Responsibility for assigned adhoc duties
  • Performs any other duties that may from time to time be assigned by the immediate supervisor





Qualifications, Skills and Experience:

  • A bachelor’s degree in business/Economics is essential
  • A Certificate in Clearing and Forwarding
  • A Certificate in Customer Care
  • At least three years of working experience in a reputable private firm- preferably a Freight Forwarding Firm
  • Good computer skills and knowledge
  • Effective communication skills
  • Ability to effectively work with a team
  • Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
  • Possession of interpersonal skills to be able to relate cordially with different classes of people
  • Ability to handle stress well
  • Ability to listen and pay attention to details
  • Possess a pleasant and clear speaking voice, coupled with a fluency in English
  • He/she must be highly motivated
  • He/she should be open minded and enthusiastic towards excellence
  • Possess a fair knowledge on how to use the computer system and its basic application
  • Ability to be thorough and extremely analytical
  • Possess flexibility and ability to effectively perform multiple functions at a time
  • Ability to work under pressure and still meet up with deadlines without making errors
  • Possess excellent telephone etiquette

 

How to Apply:

All suitably qualified and interested candidates should submit their application letters, CVs and copies of academic documents to recruitment@ug.fracht.com

 

Deadline: 15th August, 2022.

 

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