The Ugandan Jobline

Job Title:   Manager Settlement and Reconciliation Support  

Organisation: KCB Bank Uganda

Duty Station:  Kampala, Uganda

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks. Currently KCB Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing, corporate and retail banking services to customers.

Job Summary:  The Manager Settlement and Reconciliation Support will ensure that all MasterCard and Visa copy requests are fulfilled. Making accurate decisions based upon review of chargebacks and supporting documentation for their validity; utilizing knowledge of rules and regulations in resolving chargebacks.

The role ensures that outstanding items on clearing, Mobile and assigned suspense accounts are fully reconciled, settled and reversals are done in a timely and accurate manner, as per the laid down procedures

Key Duties and Responsibilities:

• Review and reconcile all clearing, mobile and all assigned suspense accounts on a daily basis and ensure that suspense items do not exceed the established timeline designated for each type of exception.
• Check outstanding entries in card, Mobile and MTS accounts assigned and liaise with involved parties for action and ensure entries for cards, mobile and MTS transactions are accurately reconciled.
• Review all ATM, merchant’s transactions, customers disputes and other E-channels reconciliation are timely and appropriately responded to.
• Collect and submit reconciliations to Manager, products and agency reconciliation on daily or weekly basis.
• Supervise electronic channels reconciliation team, provide support and assistance.
• Record all Visa and MasterCard incoming Chargebacks.
• Represent chargebacks that we have not accepted/still in dispute
• Creating and writing the EFT file in Quick pay
• Conduct and report the assignment, management and resolution of breaks for all reconciliations implemented including aging metrics and pattern identification.
• Lead the analysis of the existing reconciliation processes in order to assess the strength of the controls and identify areas for improvement.
• Review and ensure daily and monthly reconciliation returns for Cards, Mobile, E-collection and MTS suspense accounts are done.
• Follow up on reversals of outstanding items in all the suspense accounts in (i) above
• Query and guide on reversal by branches/respective unit on all outstanding items relating to all the suspense accounts stated in (i).
• Receive cases of Visa and MasterCard disputes through charge backs and ensure closure.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree – Business Administration/equivalent, or any other degree with a quantitative/Mathematical bias.
• Professional Qualifications – Accounting
• Master’s Degree – Business related
• Attention to detail
• Communicating with others in an analytical manner
• Self-awareness
• Teamwork
• Alert
• careful
• Problem solving and making decisions
• Analytical ability
• Good Accounting knowledge and analytical skills
• Ability to influence staff in delivering good results and drive performance
• Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately
• Ability to lead knowledge enhancement of staff on reconciliation products/ practices and accounting principles
• Ability to quickly adapt to changing dynamic environments
• Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement
• Good people management skills with ability to manage teams
• Highly responsive and responsible

How to Apply:

All suitably qualified and interested candidates should apply online at the link below

Click Here

Deadline: 9^th August 2022

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