Enterprise Knowledge Management Partner Job Careers – Mastercard Foundation

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Job Title:   Enterprise Knowledge Management Partner (Re-advertised)   

Organisation: Mastercard Foundation

Duty Station:  Kampala, Uganda

 

About US:

The Mastercard Foundation works with visionary organizations to enable young people in Africa and in Indigenous communities in Canada to access dignified and fulfilling work. We want a world where young people are included and are thriving and their leadership and contributions matter. A future where young people are driving transformative change and achieving their full potential.

 

Job Summary:  Reporting to the Enterprise Knowledge Management (EKM) Lead, the Enterprise Knowledge Management Partner will support the implementation of a unified knowledge strategy at the Foundation by developing engaging, user-friendly content, implementing knowledge solutions and collaborating with KM solution delivery partners and supporting KM capacity building. The successful candidate will be based in our office in Toronto, Canada, or our Africa Hubs in Kenya, Uganda, Rwanda, Ethiopia, Nigeria, Ghana, or Senegal.

 

Key Duties and Responsibilities:

  • Support the implementation of a unified knowledge strategy.
  • Develop and disseminate standardized knowledge assets to address user needs.
  • Steer the continuous development, review, and refinement of knowledge assets for the Knowledge Hub.
  • Track usage of knowledge products, share insights, and refine existing knowledge products based on user needs.
  • Implement tools that optimize the knowledge lifecycle, especially knowledge capture, translation, and exchange.
  • Collaborate with KM solution delivery partners and ensure they understand and take an informed, sustainable, and right-sized approach to meeting user needs through education, documentation, and coordination.
  • Support KM Communications & Chance Lead to design and implement KM capacity building.




Qualifications, Skills and Experience:

  • The applicant should hold a relevant degree and/or certification in Information Management, Computer Science, Research Communications, Business Analysis, Instructional Design, Project Management, Human-Centered Design, and International Development.
  • At least five to seven years of experience in a similar role related to Knowledge Management.
  • Knowledge of human-centered design techniques and skills in their application such as listening actively to understand needs and providing constructive/receive feedback.
  • Knowledge asset template design and maintenance using modern technology (e.g., PDF forms) and advanced techniques (e.g., branching logic).
  • Talent, skills and creativity using content development methods and tools including translating text-heavy, technical content into multimedia (e.g. explainer videos, animations, visualization) and user-friendly procedures, instructional resources and job aids.
  • Understanding of social impact organizations, enterprise practices, and grant-making activities.
  • Proficient in Microsoft Office 365 environment and apps, especially SharePoint, Sway, and Yammer
  • Knowledge of the principles and practices of adult learning, and an aptitude for and keen interest in learning new information design and communication technology.
  • Strong self-direction balanced with a collaborative and creative approach.
  • Meticulous detail-orientation and track record of delivering timely results under pressure.
  • Service mindset for responsiveness to requests and striving towards becoming trusted business partners to drive common Foundation goals.
  • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
  • Excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
  • Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
  • You have a commitment to Mastercard Foundation’s values and vision.

 

How to Apply:

All applicants should apply online at the link below.

 

Click Here

 

Deadline: 28th July 2022

 

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