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Job Title:   Regional Support Officer   

Organisation: Imagine Her

Duty Station:  Wakiso, Uganda

Reports to: Country Manager-Project Hello World

Contract Period: 1-Year

About US:

About Imagine Her is a non-proft working to accessibly provide young vulnerable women and youth with a robust innovation skillset and essential resources to create sustainable social ventures and social impact in Uganda. We do this by providing tools and collaborating with communities as key advocates to prepare pathways for their socio-economic independence.

As part of our work, we are implementing a Project dubbed Hello World which we seek to fll some vacant positions. Project Hello World provides educational resources and Internet connectivity to isolated and vulnerable communities. We do this by building solar-powered, outdoor Internet kiosks— so that underprivileged children and adults can educate themselves, communicate with others, and have a voice in the global community. To achieve this, we mobilize communities to build Hello Hubs which are solar-powered outdoor Internet kiosks, and state-of-the-art technology including high-quality solar panels, satellite connectivity, rugged, waterproof touch-screen screens, camera, and audio equipment. Hello Hubs are designed to withstand extreme outdoor weather and are energy-autonomous, which means that they can bring connectivity and education to even the most isolated communities.

Job Summary:  The Regional Support Officer will primarily be responsible for managing the network of Community Support Officers in the central region districts of Wakiso, Masaka, and one other district in the West-Hoima. This is a great opportunity for someone who is confident they can manage a team, communicate well and problem solve.

Key Duties and Responsibilities:

Manage all hubs and Community Support Officers (CSOs) in your region

Communication with CSOs

• Lead meetings with CSOs about the activities, challenges and successes at their hubs, to feedback to the project management.
• Deliver any information from the project management to CSOs

Communication with Project Hello World team

• Compile a weekly report on each Hub that you will send to the Country Manager.
• Participate in weekly meetings with other regional support officers led by the Project Hello World Manager.
• You will give feedback on any successes and challenges from the Hubs in your region
• The Country Manager will let you know if there are any additional tasks you need to carry out for the project as they come up.

Ensure all data is collected from each Hub every week

• Community Support Officers need to collect App usage data from the 8 tablets from their Hub on a weekly basis and send it via email to Hello World
• Training the CSOs on how to collect data
• Keep an up-to-date list of all Hub users with contact numbers to be used for impact measurement

Represent Project Hello World at any regional meetings

• This may include meetings with communities, local authorities or other NGOs You will discuss these meetings with the project Country Manager prior and post meeting.
• Hold regular training sessions for community support ofcers
• Train the Trainers. You will train your CSOs to deliver training at their hubs.
• These trainings may include:
  • Vocational training
  • Using the tablets (inc. app updates)
  • Safeguarding training
  • First aid
• Recommendations for trainings for you to deliver to your CSOs and support in the delivery will be provided
• Encourage CSOs to hold training at their hubs and manage reporting on this.

Communications

• Collect stories and pictures from CSOs from individual hubs detailing individual experiences of Hub users
• Select the most interesting stories or pictures you have heard from the Hubs in your region that week to upload onto the Hello World drive

Engineering

• Participate in building the Hubs in Central region
• Participate in fixing all Hub Engineering issues that come up in all the Hubs in western region with support from the Engineers.
• Guiding and training the Community support officers to identify engineering problems that need to be addressed.

Qualifications, Skills and Experience:

Essential

• The applicant should preferably hold a University degree or Senior six level
• High level of English, written and spoken
• Able to communicate in all the languages of the Hubs under your supervision
• Experience in working with the community
• Strong written and verbal communication skills
• Training and teaching experience.
• Technology experience, confident with operating computers and tablets
• Leadership/management experience

Personal Qualities

Imagine Her is a small non-profit organization that believes in accelerating the power and potential of every girl, woman, and youth to create sustainable futures and communities. Our model was developed to empower girls, women, and youth holistically to improve their lives and communities. We have very limited resources and staff and we are almost entirely volunteer operated. Each member of our team is working towards realizing our mission by dedicating their time and skills through a wholehearted commitment to it. As a result, we are equally dedicated to those who work with us.

We’re looking for someone who can get their sleeves rolled up and their hands dirty. Someone who is kept up at night trying to find answers to the world’s most intractable problems and willing to make some errors along the way. We need an individual willing to share what they know and learn as they go – not afraid to take a step back and think around a problem. We’re looking for an expert with drive and heart. And we need someone who can do all those things, in some of the hardest places, and still have a lot of fun.

Things We’ll Bring To The Table:

• Management experience
• Training- first aid, safeguarding and CGC
• References

How to Apply:

All candidates should apply online by sending an updated CV and cover letter to: info@i-her.org

Deadline: 29th May 2022

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