Job Title: Technical Support Officer (Fresher Job Opportunities)
Organisation: Smartwatch Solutions LTD
Duty Station: Kampala, Uganda
About US:
Smartwatch Solutions is East Africa’s leading provider of fleet and mobile asset management
solutions. Established in 2011 as a direct response to the emerging trends in dynamic Mobile Resource Management, backed up by the growth in the Oil and Gas sectors across East and Central Africa.
Job Summary: The Technical Support Officer is responsible for the proper installation and configuration of company hardware devices.
Key Duties and Responsibilities:
- Install and configure Fleet management products on the database.
- Follow the company’s standard operating policies and procedures including established escalation procedures
- Ensure that company resources are well utilized like tools, phones, and laptops.
- Responding to call-outs in a timely fashion.
- Collect relevant technical details to effectively troubleshoot reported issues.
- Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers).
- Prepare a quality checklist, Job cards, work reports, and other documentation that may be required in the department.
- Customer liaison (attend to their queries)
Qualifications, Skills and Experience:
- At least a diploma in Electrical or Mechanical Engineering or Its equivalent
- One to two years of experience in a relevant field
- Previous experience of mechanical Engineering
- Expert knowledge in electrical circuit interpretation.
- Ability to identify color cording.
- Basics of instrumentation and control system.
- Basics of Automotive Engineering.
- Knowledge in Telecommunication systems
- Wider knowledge in computer applications.
- Expert knowledge in how operating systems and software works.
- Logical thinking.
- Excellent troubleshooting and analytical skills
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
- Time Management
- Excellent problem-solving skills.
- The capacity to work well within a team.
- Attention to detail.
- Exceptional communication skills
- The ability to prioritize your workload.
- The capacity to clearly explain a technical problem to a customer/colleague.
- Customer centric
- Ownership
- Continuous Improvement
- Positive attitude
- Innovative thinker
- Team player
How to Apply:
All suitably qualified and interested applicants Email your CV and applications to [email protected]
Deadline: 30th June 2022
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