Job Title: Systems Administrator
Organisation: Mukwano Group
Duty Station: Kampala, Uganda
Reports to: Head IT
Job Ref.No. MIUL/SA
About US:
The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics
Key Duties and Responsibilities:
- Drive adoption of Office 365 services as appropriate,
- Manage and monitor Office 365 services and desktop support
- Formulate and create Office 365 SharePoint sites for domain users and external client access
- Administer and support Office 365 Azure and Exchange policies ,Maintain system security
- Assist migration of data into the Office 365 cloud platform and Office 365 SharePoint,
- Troubleshoot and resolve issues with user access to cloud services
- Assist creation of policies around use of Office 365 services and provide support
- Provide AV conferencing, Teleconferencing, (Microsoft Teams, Zoom etc.) technical assistance
- Administer and support system backup and disaster recovery processes,
- Train and educate end-users to adopt O365 capabilities and collaboration tools (One Drive, OneNote, Outlook, SharePoint, Teams etc)
- Coordinate with vendors and resource engineers and ensure effective running of data center infrastructure
- Maintain standards of service levels, ensure response within timeframe and manage all services
- Level 2 support for hardware and Desktop application calls (Directors call on top priority)
- Level 2 onsite/remote support at all sites
- Capable to understand and handle legacy systems (Windows Server, VM Ware, SAN, Firewall, Routers & Switches etc.,)
- Any other task as may be assigned by the IT Head
Qualifications, Skills and Experience:
- The ideal applicant must hold a Bachelor’s Degree in Information Technology
- At least three to five years of relevant work experience
- A minimum of one year of related experience managing users in Office 365/Exchange Online/Active Directory,
- With Progressive experience in a technical help desk or a customer service environment
- Office 365 administration experience (Exchange, SharePoint, Teams, Power automate Power Apps, and Power BI)
- Microsoft 365 Certified
- Enterprise Administrator Expert is a plus
- Ability to work independently in carrying out assignments to completion
- Effective Verbal and written,
- Knowledge of Windows operating systems, VMware, Cloud computing, and Networking
- Strong troubleshooting skills are a must as many of the issues encountered tend to be unique in nature
- Strong interpersonal/communication skills with the ability to articulate advanced technical and non-technical concepts to various levels of personnel
- The ability to work with limited supervision and excellent project management skills
- At times our staff are required to manage multiple projects simultaneously, therefore the ability to successfully multitask is a must
- Strong analytical skills with the ability to prioritize and solve the problem
- Industrial automation exposure/experience will be an added advantage
How to Apply:
All those interested in working with Mukwano Group should send their applications online at the link below.
Deadline: 20th May 2022
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