Job Title: Banking Assistant, Call Centre (Several Fresher Jobs)
Organisation: Finance Trust Bank (FTB)
Duty Station: Kampala, Uganda
Report to: Manager Customer Service
About US:
Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary: The Banking Assistant, Call Centre will answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.
Key Duties and Responsibilities:
- Answer calls professionally
- Respond to customer inquiries
- Follow up complaints till resolution
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information into the system.
- Identify and escalate priority issues
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Produce and complete call logs.
- Engage in rigorous customer onboarding processes.
Qualifications, Skills and Experience:
- The ideal candidate must hold a diploma from a recognized institution
- A university degree is an added advantage
- Past experience in call centre work environment is a requirement.
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Proficient in relevant computer applications
- Social media management training an added advantage
- Fluency in both spoken and written English is a MUST
- Fluency in more languages is an added advantage
- Excellent communication and interpersonal skills
- Excellent social media management skills is a MUST
- Problem analysis and problem solving skills
- Good time management and consciousness
- Good organizational skills
- Good listening skills
- Professional and Smart in appearance
- Ability to work under pressure and with little supervision
How to Apply:
All suitably qualified candidates should email their application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121, and Katwe. P.O. Box 6972, Kampala, Uganda, as well as photocopies of academic testimonials, and a CV to [email protected]. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.
NB: Only shortlisted candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY. Please note: As per Bank procedures, No job offers are made online.
Deadline: 31st May 2022
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